RIM/BB support for non-carriers phones- it doesn't exist!!!
Not sure if this is a dead horse i'm beating- Admins can take the right action if so.
Been using a 8900 for the past 5 months and love the unit, hands down. RIM has a great concept and market with their BB smartphones, and i think most of us on the forum will agree that BBs are just great all-rounders.
BUT if there is one thing I find the RIM falls flat on their face and does absolutely CRAP job is post-sales support for phones that are non-carrier purchased.
Being as the 8900 is not available in my country, i had one purchased in the UK, to use here in Sri Lanka.
I had an unfortunate event of breaking the LCD on my phone (my fault, so no issue there)- but i wanted to do the repair through an authorized BB service centre or vendor so as not to invalidate the so-called warranty.
The (largest) local carrier here that sells BB's refuses to service BB's not purchased from them. My next option was to see what could be done in the next largest commercial centre for the region- Singapore.
1. the RIM website has NO indicator of how to contact the so-called BB Customer Support/service Center in Singapore
RIM Opens Regional Blackberry Customer Support Center in Singapore :: News :: www.hardwarezone.com.sg
There is no address, no number and NO EMAIL contact. If anyone in the forum can find a number for ANY asian service center, please let me know!
2. A call to Singtel, one of the Singapore carriers who sell BB's resulted in them saying that they don't do repairs in Singapore- they send the phones to Taiwan. I find it very hard to believe that they are incapable of doing any kind of repairs in Singapore!
Question to RIM (perhaps rhetorical)- for a company that prides themselves on being the most practical logical product for the smartphone market, why is it that there is little or no direct support for users of their products???
I know that most of the experts here take the risk and work on their phones without watching the warranty invalidation...is this the option for any user who doesn't have a carrier-purchased phone????
Cheers