1. aindik's Avatar
    Is there a way to delete all your contacts off a device that's on a BES, without deleting them off the BES/Exchange server, and then, after the contacts on the device are empty, sync anew from the BES?
    06-25-10 01:05 PM
  2. jeffh's Avatar
    Yes, but it takes several steps.
    1. Contact your IT admin and make sure they have a current backup.
    2. In the Address Book, press Menu / Options / Desktop and change Wireless Synchronization to No.
    3. Connect your device to Desktop Manager and navigate to the Advanced Backup and Restore screen.
    4. In the right-hand window, select Address Book, then press the Clear button at the bottom of the window.
    5. Reverse Step 2 to restore Wireless Synchronization to Yes.
    6. Contact IT and have them push your Address Book database back to your device.
    06-25-10 01:46 PM