The simple (for me) truth
The truth is that people aren't as clueless as some here would like to believe - they just have different priorities. Most people, even if they don't use SnapChat or don't own a smartwatch, might need an app tomorrow or buy a new gadget that launches next month, and they know that if they buy an iPhone or Android phone that they'll be fine. They also know that if they buy something else, there's a very good chance that things won't work, and most of them aren't willing to trade that for the Hub or gesture navigation.
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I absolutely agree with this. I switched from BB to Android in 2012 for a simple reason: At the time there was talk about loading bar files, sideloading, etc. I just no longer felt like being a test pilot. I simply wanted a few apps that would work without having to go through contortions.