1. drazfoo's Avatar
    Hi all,

    I'm new to the Z10 and I love it however lately I can't reply, forward or attach files to emails.

    I get protocol layer was unable to send message.

    I was pop and or imap.

    Any advice?

    Thanks John

    Posted via CB10
    03-18-13 05:55 AM
  2. bobauckland's Avatar
    Hi all,

    I'm new to the Z10 and I love it however lately I can't reply, forward or attach files to emails.

    I get protocol layer was unable to send message.

    I was pop and or imap.

    Any advice?

    Thanks John

    Posted via CB10
    Does it happen with every address or only when you try emailing certain addresses?
    03-18-13 05:59 AM
  3. drazfoo's Avatar
    Hi,

    I can't forward any email and I can't attach a file to any email either.

    I can send and receive emails to and from any address.

    Very strange.

    P.s my Hotmail works fine. It's just Imap servers and I use 1and1.co.uk as my email provider

    Posted via CB10
    03-18-13 07:01 AM
  4. bobauckland's Avatar
    Hi,

    I can't forward any email and I can't attach a file to any email either.

    I can send and receive emails to and from any address.

    Very strange.

    P.s my Hotmail works fine. It's just Imap servers and I use 1and1.co.uk as my email provider

    Posted via CB10
    Ah sorry can't help. I've got problems as well, but it's whenever I try copying an email address that's not in my contact book, the email format is rejected by the Z10 and I get the same message you did.
    The email system seems buggy but will hopefully be fixed in the future.
    03-18-13 07:15 AM

Similar Threads

  1. Outlook "Protocol layer was unable to send message"
    By veggieto in forum BlackBerry Z10
    Replies: 30
    Last Post: 09-17-13, 08:13 AM
  2. Replies: 39
    Last Post: 08-08-13, 06:04 PM
  3. Protocol error message sending SMS/MMS
    By ksmithinny in forum General Carrier Discussion
    Replies: 5
    Last Post: 06-25-09, 11:05 PM
  4. MMS Protocol
    By Technology1 in forum BlackBerry Bold Series
    Replies: 7
    Last Post: 08-27-08, 02:50 PM
  5. 8320 Supported Wi-Fi Security protocols
    By Toups in forum General BlackBerry News, Discussion & Rumors
    Replies: 7
    Last Post: 01-23-08, 01:42 AM
LINK TO POST COPIED TO CLIPBOARD