1. alberto1414's Avatar
    Good Morning to all members, I have an 8310 and it was working fine until yesterday I had it in my back pocket and now the device I can not unlocked, I know that its on because when I call to the phone it rings and I see the caller id but I can not use the answer button nor answer, also the track ball I can move it and take it to the option that says unlocked but I can not put the code, is like if the phone works but the key pad it self is not working, also yesterday I change the battery would that had to do anything, I was able to connect the device to the DM and back up everything, its weird can anyone suggest something.
    Thanks
    01-20-10 09:23 AM
  2. elvin1983's Avatar
    Have you tried resetting the phone? Pull the battery out of the phone for about 30 seconds and then put it back in... see if that does the trick.
    01-20-10 11:23 AM
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