Originally Posted by
ALToronto I would take the refund and buy from a real Rogers store. I've bought from resellers before, and there are zero advantages in doing so. The Q10 is an excellent phone, but I had to have the keyboard replaced after 10 months of use due to an occasional double typing issue. Didn't cost me anything to have it done through a corporate Telus store, but if I had to go through a franchisee, they would've given me an even worse runaround than you got.
Or, if you want to be a good customer to this reseller, ask how they will support you in the future, and get it in writing. Have the store manager initial the relevant points in the contract.
If we are talking about warranty repairs, I do not have to deal with the store at all if I dont want to, I can call my Rogers customer service and have them send a prepaid box to me, which I can use to put my Q10 and send to Rogers. Then Rogers would go through the warranty process themselves and send the device out through UPS.
I asked about this and the only reason I would go to my original store would be because of a loaner phone, but I have an extra phone already.
Yeah, so I really don't have to see the dealer again if my Q10 is fine within the first 15 days and if I don't have to use the Buyers Remorse return.
One thing I wasn't sure of,
Should there be plastic wrapping around the box? The first Q10 I got from here only had a plastic sticker that had to be cut before opening, but I'm not sure if there is any other case.