Please! Need help diagnosing email problem

I posted this about a month ago and got no responses and still can't figure it out. I get messages on my 8830 without problems at all from my two email accounts. The problem is the emails are not coming through from MY BOSS!! Now I know that sometimes could be a good thing but I really like him! :) I can get messages from both accounts fine and then check my laptop at home or my computer at work and there are emails from him that never came to my bb!

This includes messages he sends from his desktop at work and his iPhone.

Did I somehow block him? Is it possible to even do this? I've tried battery pulls and reinstalled software. Any suggestions would be appreciated.

Thanks!
Suzanne

That's a good question. Have you tried deleting the service books from your BB then having them sent back?

I'd back up my BB, do a hard rest, and delete my e-mail accounts from https://bis.na.blackberry.com/html?brand=vzw&locale=en

After you set the e-mail up again and restore your settings, if it doesn't work, then it's probably something you did on your computer. Worst case scenario, call VZW tech support.

you can block them.question is did you not knowingly?are the messages your not getting encrypted? try above first(king21). do these messages have any caveats?or just straight up e mail.some accounts also require html activation.

His messages are all coming from our educational institution.edu and I get emails from tons of other people from there just fine. It's just him! They are just regular emails, nothing out of the ordinary. I can even get emails from the VA across the street just fine and they hav encryption and security certificates and all that.

If I blocked him, I didn't mean to and don't know how to - or how to undo it!

Can you tell me how to do the service book resend? You lost me on most of that. Do you mean sync, do a battery pull, and delete and re-add my email addresses in my vzw account?

Thanks for the help!

go into your account and check your filters.both bb and personal accounts. its a long shot though. you would remember if you did this.also make sure you havent maked one of his previous emails as spam.as these wont come to your bb.