1. aidananderson's Avatar
    My bbm won't work and it's stuck on the "restoring bbm" screen. I've tried taking the battery out and redownloading bbm, but nothing seems to be working.
    12-24-12 04:32 PM
  2. grover5's Avatar
    Was it working before this happened?
    12-24-12 04:59 PM
  3. MADBRADNYC's Avatar
    The title in this thread is much more descriptive, and may receive more responses directly relating to your issue.

    It may not help, but the only solution I could possibly offer is to restore your BBM information via DM, or downgrade to a previous version of BBM, restore your data, then try upgrading again with the hopes your data will migrate to the latest version properly.

    12-24-12 05:31 PM
  4. RoseBud68's Avatar
    Do you have the BBM app.
    12-24-12 05:32 PM
  5. Cesare21's Avatar
    A bit surprising that it would be 'stuck' however I'll take you would have waited for a really loong time? It once took about 45 minutes to restore on my older device.
    12-24-12 05:32 PM
  6. aidananderson's Avatar
    Yes, it was working until I tried to update it to the current version!
    12-24-12 06:19 PM
  7. aidananderson's Avatar
    I tried wiping my phone with the same result. It makes me enter my blackberry ID and then it says " restoring bbm" and it's been on that screen for the past three hours!
    12-24-12 09:05 PM
  8. aidananderson's Avatar
    yes I do, that's what I'm having a problem with!
    12-24-12 09:06 PM
  9. Rello's Avatar
    Did u get it working yet friend?
    12-24-12 10:19 PM
  10. RoseBud68's Avatar
    Had the same issue when I updated my son phone. Toke a while to connect.
    12-24-12 10:20 PM

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