1. jeffbb10's Avatar
    Having a problem with my z10. It was on the charger started charging checked it and the phone started discharging on the charger. Changed charger same thing started happening charged and started discharging? Do I need a new phone? Or battery? Called att they don't know anything about BlackBerry. Please help. Thanks in advance.

    Posted via CB10
    04-18-14 05:19 PM
  2. anon721037's Avatar
    Try a hard reset , then plug back in.
    04-18-14 05:24 PM
  3. jeffbb10's Avatar
    How do you do a hard reset?

    Posted via CB10
    04-18-14 05:29 PM
  4. anon721037's Avatar
    Hold your volume up and down buttons until you see the blue loading circle, and if you have an stl100-1 hold the power button.


    Posted on CB10 with my iPad, but I have a Z30 ha ha the best phone ever.
    04-18-14 05:31 PM
  5. Denise in Los Angeles's Avatar
    Are you using an approved charger for your Z10? Generic chargers can vary in speed of charging, but seeing that you tried 2 chargers, your problem might be your battery.
    Amazon.com: BlackBerry ACC-51546-301 RIM L-S1 Battery for BlackBerry BB10 - Retail Packaging - Black: Cell Phones & Accessories

    Also, ordering this charger is a great deal.
    Lot of Two 2 New Micro USB Folding Blade Wall Chargers 5V 1 8A Output | eBay
    04-18-14 05:34 PM
  6. jeffbb10's Avatar
    Thank you so much slff wow my phone is so much faster now!

    Posted via CB10
    anon721037 likes this.
    04-18-14 05:40 PM
  7. anon721037's Avatar
    No problem,


    Posted on CB10 with my iPad, but I have a Z30 ha ha the best phone ever.
    04-18-14 05:41 PM
  8. underway99's Avatar
    Are you using an approved charger for your Z10? Generic chargers can vary in speed of charging, but seeing that you tried 2 chargers, your problem might be your battery.

    Also, ordering this charger is a great deal.
    Lot of Two 2 New Micro USB Folding Blade Wall Chargers 5V 1 8A Output | eBay
    I bought six of those. Original BlackBerry product. My Q10 charges from 50% to full charge in about 40 minutes. My son's Z10 takes a full charge in two hours with that charger.
    04-18-14 05:42 PM

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