I'm telling you, my BB is a POS!! I can't get the email to work on it, and when it use to, the email with the attachment would always fail! I need to get a new phone or something!
Have you called your service provider to see if that is even a provisioned feature on your phone, it may have the functionality by virtue of the kind of hardware, but it may be lacking the features on your service providers switch (if they even call it that, but it would essentially be similar in nature)