1. bberrymop's Avatar
    I have a BB9810 and when we take a picture on the device the picture display\looks correct. Then we send an email with photo attached and open email in outlook exchange and the picture is rotated. This happens from most of our 9810 devices and some 9800. Any ideas how to fix this? I call Blackberry Tech support and they had no fix.
    08-15-12 03:25 PM
  2. mikeo007's Avatar
    I have a feeling this may be the gyroscope coming into play. I have the same problem with videos recorded on an iPod touch. I can take the video in the portrait orientation, but when I export it, it plays in landscape mode (sideways).

    Is it possible that the BB is tagging the image with some sort of metadata about rotation that isn't transferred properly when the pictures is sent via email?

    When you check out the properties of the picture from the phone, what is the picture size listed as? It will be ####x#### where the width is the 1st number and the height is the 2nd.
    08-15-12 03:35 PM