1. Bash_Man's Avatar
    hey everyone,
    a Co-worker of mine forgot his password for the Password Keeper on his BB Bold. Can that be reset from the BES?


    Thanks
    01-14-13 08:41 AM
  2. Branta's Avatar
    A security wipe and reinstall without backup is the only way I know to change the password for Password Keeper. It should be possible to do a selective restore to recover calendar, contacts, etc without restoring the lost password.

    If anyone has a better method to change the password I'd love to hear how it is done.
    01-14-13 03:31 PM
  3. flyingsolid's Avatar
    As far as I recall, there is a clear warning when you set-up Password Keeper that forgetting the password translates to a security wipe. I do not know any other way to recover the data.
    01-14-13 05:36 PM
  4. RNCracker's Avatar
    If you enter an incorrect password in password keeper 10 times, it only wipes the passwords not the phone. Then you can reset the password keepers password.
    flyingsolid likes this.
    01-14-13 06:53 PM
  5. Bash_Man's Avatar
    thanks everyone for the replies. I am aware of Password Keeper wiping it self after 10 incorrect password tries, but i guess for future reference since we're recommending more and more people use it for their passwords instead of using Memo, Task or paper/pencil.

    Do we know if a BES administrator can reset a Password Keeper password like they can with a Blackberry handheld?
    01-14-13 08:37 PM

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