1. Paul Collins4's Avatar
    My friend has has a problem. Her text message tone won't play and her send tins seem to be a bit odd were is Bbm setting? I have checked and notification is on but when she received text message no tone plays

    Z10STL100-2/10.2.1.2141
    02-24-14 12:06 PM
  2. DYLANHABKIRK's Avatar
    My friend has has a problem. Her text message tone won't play and her send tins seem to be a bit odd were is Bbm setting? I have checked and notification is on but when she received text message no tone plays

    Z10STL100-2/10.2.1.2141
    Is your friend using a BlackBerry 10 device as well? It was not specified - thanks.
    02-24-14 12:08 PM
  3. Paul Collins4's Avatar
    Yeah she's using Z10STL100-2/10.2.1.2141
    Also her BBC I player and YouTube apps just load up Google home page

    Z10STL100-2/10.2.1.2141
    02-24-14 12:15 PM
  4. DYLANHABKIRK's Avatar
    She should consider doing a reset, by holding the volume up and down buttons at the same time, until the phone reboots. You can also do a battery pull.

    Afterwards, try the audio tones again. If it is still not working, but can play music, or a video on the Internet - then she should try a software restore via BlackBerry Link.

    If she is unable to hear audio anywhere, aside from the tones - and the software restore does not fix it - then the issue is likely to be hardware, which she will need to follow up with either her service provider, or BlackBerry - depending on the age of the device.

    Posted via CB10
    02-24-14 12:28 PM
  5. DYLANHABKIRK's Avatar
    Hopefully that's helps!

    Posted via CB10
    02-24-14 12:28 PM
  6. Paul Collins4's Avatar
    Thanks will try that

    Z10STL100-2/10.2.1.2141
    DYLANHABKIRK likes this.
    02-24-14 12:31 PM
  7. Mihal Shopofolives's Avatar
    I had a similar issue this week, but rather instead of the sound disappearing my phone started to produce different tones when a new message was received. I do not know how far did you go within the "Notifications" option, but just to make sure, did you click on "Applications" (I hope this is the right translation, since my OS is in German) within the "Notifications"? And checked for Text messages settings?
    02-24-14 12:46 PM
  8. Paul Collins4's Avatar
    Yes checked that

    Z10STL100-2/10.2.1.2141
    02-24-14 12:58 PM
  9. Kraken72's Avatar
    Ii had a similar issue after updating too .2141. After hours on the line with BlackBerry tech support all they had me do was reinstall .1925 and not update at all. Sorry I couldn't help but I wanted to let you know, you aren't the only one.

    Posted without the help of autocorrect on my Q10, 10.2.1.1925
    02-24-14 02:03 PM

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