1. RayB1's Avatar
    I am looking for a software package that can access the BlackBerry and not be based on the Roxio engine. More specifially, I need a package that does not use Macromedia InstallShield Update Service Program Module (ISUSPM.exe).

    We currently have a fleet of HP computers with Vongo pre-installed. Anyone who owns an HP computer with Vongo preinstalled knows about this cancer. Vongo enters a Windows Installer loop during various executions on a computer. One of the triggers is the ISUSPM.exe. Trust me when I say that Vongo cannot be uninstalled. There is no solution that actually works. This is a blackmark on HP, Vongo, Starz (owns Vongo), Verizon (just bought Starz), InstallShield, Macromedia (owns InstallShield), Roxio (they share the code with Vongo), and Microsoft (They did not demand successful uninstallation protocals). Each participant points the finger at each other. Anyway..enough venting.

    Only about 5% of commercially available software on the market employs the InstallShield-Macromedia Update Service module. So most programs do not have this module

    Part of the BlackBerry setup includes an option to NOT install Roxio lite. So, that part of the puzzle is solved.

    Now I need a different program than Roxio that easily accesses the multimedia and other folders on the computer allowing for the files to be transferred back and forth.

    Roxio Creator is the full version of Roxio lite, and while it does access the BlackBerry, it also employs the InstallShield Update Service module--so it fails to pass the test too.

    Any suggestions?
    12-27-08 12:14 PM
  2. cobra302's Avatar
    just set up the phone to use the mass media storage mode, and all you have to do is plug the phone in and explore it like any other hard drive. i dont even use roxio at all!
    12-27-08 12:21 PM
  3. jeffh's Avatar
    Here is a full suite of Roxio replacements, put together by Forums Moderator Pete6:
    use MP3 format and get Audacity: Windows and Audacity: How do I download and install the LAME MP3 encoder?

    Get Image resizing, do it with PIXresizer which will resize any/all your pics for the BlackBerry

    Get Blackberry Video Converter from Seabyrd Technologies - Blackberry Video Converter
    12-27-08 12:24 PM
  4. cobra302's Avatar
    those programs work as alternatives to converting media, but i thought he was looking for a way to access the information on the phone without roxio.
    12-27-08 12:26 PM
  5. RayB1's Avatar
    yes...i am hunting for a software or software suite solution. The SD card slot on two of our pearls broke within the first 6 months. So there is no SD. I am hoping there is an alternative to all that Roxio offers. Or......is there a way to simply use Windows explorer to access the Blackberry and then use copy and paste functions??
    12-27-08 05:37 PM
  6. cobra302's Avatar
    The way I described above should allow you to access the phone via explorer

    Posted from my CrackBerry at wapforums.crackberry.com
    12-27-08 05:50 PM
  7. RayB1's Avatar
    Thanx for the quick response. I guess I am a little baffled. My research shows that the Mass Storage Mode requires a Micro SD. Is this not correct. The Pearl Micro SD holder did not last on two phones. Do you have any more ideas to help?
    12-27-08 07:44 PM
  8. jeffh's Avatar
    You are correct. Mass Storage Mode only works with a Micro SD Card. It can't see the device's memory. What are you trying to accomplish? If you don't have a Media card, what are you trying to access?
    12-27-08 08:03 PM
  9. RayB1's Avatar
    I am tying to access the device memory itself. Without the Micro SD, the phone (Pearl) has its own memory. Mostly these are lots of work photos....and they are all on the Device Mmeory. Thanx
    12-27-08 09:05 PM
  10. jeffh's Avatar
    Ok, I understand now. I only know three ways to get photos out of device memory. Media Manager on the device, which could move pix to the Media Card you don't have; Roxio on your PC, which you don't want to use; or emailing them to yourself.

    Is emailing an option?
    12-27-08 09:09 PM
  11. RayB1's Avatar
    Well I was afraid you were goin to suggest the email route. I get how emailing allows you to get photos of the phones. However I do not get how one puts media on the phone.

    Sitting at a computer gets you to a level of efficiency, downloading, categorizing and filing. And then realizing a photo needs to be put back on the phone. I am not a music afficionado, but others are, so we have that issue as well.

    Thus my urgent need to find some other software firm that can tap the Blackberry. I guess I am surprised that Roxio is the only game in town and nobody else has their hand in this market.
    12-27-08 09:24 PM
  12. jeffh's Avatar
    I think the reason there are no 3rd party alternatives to Roxio Media Manager is that memory is so constrained that very few people keep pictures in device memory. They use Media Cards and Mass Storage Mode. Most people only need Roxio Media Manager when they first buy their Media cards, for the one-time act of getting files out of device memory and onto the card. After that, they use Mass Storage Mode. Mass Storage Mode works so well it kills the market for 3rd party Media Manager replacements.

    It may be possible to use Media Synch in Desktop Manager 4.7 to solve your music problem. I haven't tried it. Again, music in a device without a Media Card isn't commonly done.

    I assume one way to get pix back in the phone's memory would be to email them to yourself.
    12-27-08 09:55 PM
  13. RayB1's Avatar
    Hey, I appreciate your thoughtful and insightful responses. I guess I am going to have to do work arounds until we get new computers (not HP).

    Keep up the good work
    12-27-08 11:00 PM
  14. jeffh's Avatar
    I'm sorry this one didn't end well. Depending on how many computers you have, it might be cheaper to just get new BlackBerries with working Media Card slots.

    I have to admit I don't completely understand your original problem. All my PC's are HP. I'm typing this response on an nc4400 laptop. Since my 8830 doesn't have a camera, I never had any pictures in the device memory. I tried to use Roxio Media Manager once, found how much easier it was to use Mass Storage Mode, and downloaded the version of DM that doesn't include the Roxio component. So I can't test to see if I'd have the same problem you describe.
    12-27-08 11:18 PM
  15. RayB1's Avatar
    Well, I am pretty much jealous that you have been spared this cancerous scourge that has consumed months of poductivity.

    Those of us that are infected with the Vongo cancer from H**L can tell you it is very destructive. In pursuit of the solution, you end up wasting so many hours, that had we known how much energy we would spend on the prolem, we would have all gone out and purchased new computers. We have all capitulated.

    Basically the problem arises from the preinstalled Vongo. HP apparently allowed Vongo to weave the code into the Windows operating system itself. The add-remove program does not clean it. Windows Install Clean Up does not remove it nor does third
    party programs like PC-Decrapifier. The program enters a Windows installer loop periodically based on certain triggers The most famous trigger is the creation of a new user. Another trigger is certain applications of the InstallShield Update Serevice Program Module (C:\Program Files\Common Files\InstallShield\ISUSPM.exe. Another program I have had to replace include Scansoft/Nuance PDF Converter.

    A search on the web for subjects like "uninstall VONGO from HP" and similar variations to the search will get you thousands of results.

    Each of the different parties blame the other parties and each say it is not their problem. There are even press releases on this. But nobody wants to 'fix' the problem. All the solutions offered merely put a bandaid on the situation. As I posted earlier, they are all guilty...since none made a stink big enough to force the others to perform. The biggest failure is that of HP....They are the captains of the ship, and they did nothing but promote a bandaid.

    HP gets placement licensing fees from Vongo to place Vongo on the system. HP does not want to mess with the revenue stream.

    So, if you know a programmer that wants to get rich, and write code that fixes this cancer...they could get rich.

    Anyway, I when the equipment gets replaced, it will not be HP...and we have been exclusive HP customers since the beginning and we currently have 8...
    12-28-08 02:08 AM
  16. jeffh's Avatar
    I checked my home and work PCs for vongo as part of a filename. I included system and hidden folders in the search. No surprise that I didn't find any trace of Vongo on my laptop, since our IT department installs our own Windows system load. But I didn't find it on my home PCs either. The newest one is a Vista machine is purchased in May 2008. Maybe my HP's are too old to include Vongo? I'll definitely keep your post in mind when the time comes to buy another one. Good luck.
    12-28-08 11:22 PM
  17. RayB1's Avatar
    Actually, the period of disgrace for the Vongo cancer is for those computers shipped in the last half of 2006 through mid 2007. The computers affected are those with locked recovery partitions that do not give you the option of what bloatware to allow you the user to reinstall on to the computer. Your computers from 2008 probably do not have the infection since the heated feedback may have spurred a fix on new shipments. Unfortunately, HP dismissed the needs of the current customers during this period since they already had our money and they just did not care anymore.
    12-29-08 04:52 AM
  18. jeffh's Avatar
    The period you describe fits one of my home HP's. We had several problems with it, and I probably should have taken it back to Best Buy during the warranty, but I didn't. It eventually developed weird glitches like error dialog boxes that you could never close and it refused to install new out-of-the-box software. I finally decided to reformat the hard drive. Then I discovered the recovery disk wouldn't run and the recovery partition first said it had errors, then said it didn't exist. I didn't have another desktop to mount the drive in to format it as a slave, so I paid a local computer shop to reformat it and reinstall a clean copy of Windows Media Center (the OS that came on the PC). Since then it's been fine. It may have had vongo installed originally. I never checked. It's not installed now.
    12-29-08 11:07 AM