I don't have a new one. I installed aerize alerts and shortly after I got an email message. I checked it but the indicator still remains...anyone experience this?
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After reading it and deleting it (many times) I still had the new message indicator. But no new message in the folder.
I posted a question here and someone suggested a battery pull and replace. That worked for me.
They said that if that didn't work, to boot the PC Manager and use that to delete the messages, as maybe the internal database was just a little corrupt.
A battery pull should fix this. Pull the battery out while the phone is on. Leave it out for about a minute and put it back in. Let the phone COMPLETELY boot up.
I had the same problem and the BB support said its nothing they havent seen, but the bad news from them was if a battery pull wont do it then you have to do a handheld wipe