I encountered a strange problem today with the lock key on the 9700 (the button on the top left of the phone).
When I press the "lock" key I am able to lock the keypad, however, when I press it again, I am unable to unlock it. When I place the BB in the holster and the pull it out, it unlocks itself.
I don't think it's a mechanical issue, because the "lock" key works just fine when pressed to lock the phone.
The problem first began a few hours after installing the most recent 9700 OS (.862 I believe). Can that be the cause of the problem?
Yes, RIM removed the lock buttons function on all devices I believe. You should be able to hold "A" to lock the keyboard and such. Then you have to press "*" then the call button to unlock it.
On mine I'm able to lock and unlock it with the lock key on the top. I have one of
those new OS's too. You should be able to also unlock it with the lock key.
I tried the above, and it didn't work to take the phone out of standby mode... I am in the process of a software upgrade back to .862, and then I will try the long press of *, but I'm not optimistic...
Is there any write-up from RIM of there taking away the functionality of the lock key on the top of the phone?
I tried the above, and it didn't work to take the phone out of standby mode... I am in the process of a software upgrade back to .862, and then I will try the long press of *, but I'm not optimistic...
Is there any write-up from RIM of there taking away the functionality of the lock key on the top of the phone?
Alt+Enter is to LOCK the phone. Not to put it in Stand By or pull it out of Stand By.
For the New OS's - Stand By works only with * long press OR the Lock Key.
to actually LOCK the phone, Alt+Enter works.
Of course you can't expect that to happen if you have put the phone in Stand By. Get the phone OUT of Stand By, by hitting the Lock Key or long press * and then Alt+Enter to actually LOCK/UNLOCK the phone.
The only reason why Alt+Enter might NOT lock the phone is IF Alt+Enter has been assigned to Quick Language Selection.
Change that in the options:
- Go to Options (Spanner icon).
- Language and Text Input.
- Scroll to Input Language Selection Shortcut
- Set it to either Shift-Space or None.
Last edited by L o r d R a j; 08-23-10 at 01:29 AM.
OK... I will try the long press. I am not trying to lock the phone, the issue is with standby mode. The lock key on the upper left puts the phone into standby, but I can't get it out afterward. As soon as I finish this OS upgrade i will try a long press of * to exit standby mode.
Why would RIM all of the sudden disable the lock key feature to exit standby? Seems kind of counter-intuitive...
OK... I will try the long press. I am not trying to lock the phone, the issue is with standby mode. The lock key on the upper left puts the phone into standby, but I can't get it out afterward. As soon as I finish this OS upgrade i will try a long press of * to exit standby mode.
Why would RIM all of the sudden disable the lock key feature to exit standby? Seems kind of counter-intuitive...
This seems a little goofy; on my device the lock key puts it in and brings it out of standby. I note you're already in the process of reloading, so I'm going to pull up a chair and see what happens lol
Up until yesterday, and for the last 6 months and multiple OS upgrades that lock key / standby mode worked fine... all of the sudden, it just stopped working only in one direction
This seems a little goofy; on my device the lock key puts it in and brings it out of standby. I note you're already in the process of reloading, so I'm going to pull up a chair and see what happens lol
I re-installed OS .862, the lock key still puts the phone into standby mode, but it won't take it out. Long pressing the * key also puts the phone into standby mode, but long pressing the * key won't take it out.
It can't be a hardware issue, because the keys are working - just only half the time. I have tried going back to the last OS (.743) and well as re-installing .862, and I am now having the problem on both...
Up until yesterday, and for the last 6 months and multiple OS upgrades that lock key / standby mode worked fine... all of the sudden, it just stopped working only in one direction
I don't normally take a side in the multiple battery pulls after an OS load, but in this case you just might want to do it once or twice as soon as apploader says complete.
I re-installed OS .862, the lock key still puts the phone into standby mode, but it won't take it out. Long pressing the * key also puts the phone into standby mode, but long pressing the * key won't take it out.
It can't be a hardware issue, because the keys are working - just only half the time. I have tried going back to the last OS (.743) and well as re-installing .862, and I am now having the problem on both...
HELP!
Are you doing a complete wipe? (file systerm, app/personal data)
I had never heard of using the * key, so it doesn't both me that it doesn't work to take it out of standby. But, my old faithful lock key which stopped working to take my BB out of standby mode is driving me crazy!
