Can't backup BB with non-working keyboard
i'm trying to back up my blackberry because the keyboard isn't working and i'll need to move to a new blackberry device. when i connect to desktop manager, i enter the correct password, but it won't connect without me also entering the password on the device--which i can't do because the keyboard is malfunctioning!
at this point, it looks like i'm screwed, but i'm hoping there's a way around this. it seems ridiculous that bb desktop KNOWS i have the correct password, but won't complete the connection without me needing to enter the password on the device.
any and all help would be greatly appreciated.