1. leocarv84's Avatar
    Hello,

    I'm a TMO customer and proud owner of a Q10. Since I upgraded to the official 10.2 OS I haven't been able to open android apps, not even ports as Skype (I'm not very sure on the difference between a port and an app).

    Before I got the official upgrade through BBLink, I had 10.2 that I uploaded using Sachesi. With my first upgrade everything was working perfectly fine but since I got the official OS I can't open android apps.

    I've been searching for some information in the forums on how to fix the problem but I haven't found any useful answer. Also, I found out that I'm not the only person with this issue. I found another thread started by someone to gather log information about the bug but that's it.

    Could somebody help me, please?

    Sent using the horsepower of a Q10
    04-15-14 09:33 PM
  2. anon721037's Avatar
    Do you have snap loaded again after your update.
    04-15-14 09:40 PM
  3. leocarv84's Avatar
    Yes, it's. In fact, I can download apps but they don't get installed.

    Sent using the horsepower of a Q10
    04-15-14 09:41 PM
  4. anon721037's Avatar
    Yes, it's. In fact, I can download apps but they don't get installed.

    Sent using the horsepower of a Q10
    In the app mgr settings do you have allow apps from other sources turned on.
    04-15-14 09:43 PM
  5. crackbrry fan's Avatar
    System settings + app manager+installing apps. = toggle on allow apps from other sources. That should fix your problem.

    Posted via CB10
    04-15-14 09:50 PM
  6. leocarv84's Avatar
    Yes. I've tried everything but nothing seems to work.

    Sent using the horsepower of a Q10
    04-15-14 09:50 PM
  7. crackbrry fan's Avatar
    Wipe and reinstall OS. See if that helps then.

    Posted via CB10
    04-15-14 09:53 PM
  8. anon721037's Avatar
    Yes agree with above, and side load snap again


    Posted on CB10 with my iPad, but I have a Z30 ha ha the best phone ever.
    04-15-14 09:55 PM
  9. leocarv84's Avatar
    I was avoiding the "swipe" option but I think that's the only one left.

    Sent using the horsepower of a Q10
    04-15-14 09:56 PM
  10. leocarv84's Avatar
    Thank you for your help! Restoring my phone worked.

    Sent using the horsepower of a Q10
    04-16-14 10:25 AM
  11. crackbrry fan's Avatar
    No worries. Enjoy your device!

    Posted via CB10
    04-16-14 12:24 PM
  12. VictorRight's Avatar
    My new sent emails (since updating att 10.2) are disappearing even though in Settings Displays & Actions has the Show the Sent Messages to on. What can I do? As soon as I send one message it shows the check mark next to the message and a second later it disappears.

    Posted via CB10
    04-16-14 02:28 PM
  13. anon721037's Avatar
    My new sent emails (since updating att 10.2) are disappearing even though in Settings Displays & Actions has the Show the Sent Messages to on. What can I do? As soon as I send one message it shows the check mark next to the message and a second later it disappears.

    Posted via CB10
    Try refreshing hub by swiping from top right corner to center of screen,
    04-16-14 02:35 PM
  14. VictorRight's Avatar
    Try refreshing hub by swiping from top right corner to center of screen,
    Just tried it and no new sent messages with check mark in showing. The test messages I sent to myself are showing received only after refresh.

    Posted via CB10
    04-16-14 02:41 PM
  15. VictorRight's Avatar
    Try refreshing hub by swiping from top right corner to center of screen,
    Working! In BlackBerry Hub settings then Display & Actions then Email accounts then Edit accounts I prompted yes to Append Messages to Sent folder. Works now. Never had this happen before.

    Posted via CB10
    04-16-14 03:01 PM
  16. anon721037's Avatar
    Working! In BlackBerry Hub settings then Display & Actions then Email accounts then Edit accounts I prompted yes to Append Messages to Sent folder. Works now. Never had this happen before.

    Posted via CB10
    good to hear you got it going,
    04-16-14 03:04 PM
  17. VictorRight's Avatar
    good to hear you got it going,
    Thanks!

    Posted via CB10
    04-16-14 03:17 PM
  18. leocarv84's Avatar
    Hey, and update. I swiped my phone and everything has improved ever since. Thank you for the advice, guys.

    Sent using the horsepower of a Q10
    04-18-14 01:07 AM
  19. anon721037's Avatar
    Hey, and update. I swiped my phone and everything has improved ever since. Thank you for the advice, guys.

    Sent using the horsepower of a Q10
    Right on have fun
    04-19-14 11:29 PM

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