1. veepuri's Avatar
    Lost my sim free z10 device last year. i was trying to track it on protect.blackberry.com. but suddenly now it is not appearing on the screen of the protect.blackberry .com. my hunch is that some one has changed the BBID on my lost phone. I still have the phone's PIN with me. is there a way still to track it? I would appreciate any help..
    03-07-15 11:37 PM
  2. Monsterlad's Avatar
    That's very strange. Is there a battery icon anywhere on the page? There should be. Perhaps your phones battery died if that even makes a difference with protect... hm

    Posted via CB10
    03-08-15 12:31 AM
  3. MADBRADNYC's Avatar
    Wow. BlackBerry Protect must be really good. I've never had any circumstances to use it aside from testing my device alerts while it was sitting by me, but to be able to track it for more than 3 months is amazing! Go BlackBerry!

    If you haven't retrieved it in all this time, I couldn't fathom what to do at this point. Sorry.

    Thats a bad situation to be in.

    I wish you the best of luck!

    Posted via CB10
    03-08-15 03:28 AM
  4. outlooker's Avatar
    It looks like someone factory resetted the phone, in which case BlackBerry Protect would no longer work. Some police departments can track phones if provided with the EMEI though.

    Posted via the CrackBerry App for Android
    03-10-15 03:24 AM

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