Hey, I have had this issue for quite awhile and finally feel like fixing it. When I moved all my data from my curve to my storm all of my email addresses moved over to my phone. Now I want to add a new email address but I cannot seem to log into my Verizon blackberry email setup wizard. When I enter my username on my phone and hit forgot password it says it sends the password to my phone. When I try to make a new name it says a username is already associated with my pin. And when I try to get my info online using my pin, I never get a message from RIM.
Anyone have any suggestions as to how I can fix this problem?
It sounds like your BIS account is still associated with your old device. Easy fix.
Go here, log in.
On the left side menu, click "Change Device"
Enter your new phone's details, and save.
Do a battery pull on the phone, and it should automatically register on the network (you should get an confirmation e-mail)
