1. anpombo's Avatar
    I have a Bold 9700. Yesterday I tried to update my software to the new operating system to v5.0.0.979. The update was going fine but then when the phone rebooted again, everything was erased, contacts, messages, email accounts everything, except my applications. I have tried to connect back to the computer to reinstall the software, but I can't get past the "Initializing Device" phase once Blackberry desktop is open. I have tried uninstalling and reinstalling the Desktop Manager but nothing happens. I need help to reinstall my the software on my phone again.

    Oh one more thing that happens is when I take the battery out, all of the new contacts I have already put in and all the messages get erased every time. Again the only thing that seems to stay are my apps. I cant use BBM, nor can add my personal email accounts.

    Any type of help is greatly appreciated!!

    04-18-11 07:15 PM
  2. rdiddy_25's Avatar
    Here u go, good luck:


    Posted from my CrackBerry at wapforums.crackberry.com
    04-18-11 10:48 PM