So about two weeks after i got my blackberry (keep in mind that was two weeks into me becoming addicted) I fell pretty bad and cracked the entire screen into pieces. I was devastated. So i kept it to my self for a while cause i didnt want my parents to be agry at me. When i got home from maryland where i go to school ,my dad took me to verizon, and they now have a new type of insurance...(phoneclaim.com) they cover everthing.!!! With a $50 deductable, and 24 hours later, not only did i have a brand new blackberry (not refurbished) but they send me a new pretty skin for free with it!!! Verizon has def com a long way, they never used to help with anything, i am so happy, everyone on verizon should def splurg and get the insurance, you will be so so happy
I know its not a refurb cause my phone was under a month old, so verizon told me I don't get a refurb and even on the box they put no refurb they were really nice about it