So my phone is basically working terribly, and I have no idea what's wrong. I was at a Telus outlet and the guy working there and I both agreed it is probably a software issue.
So, he recommends I find a utility to format absolutely everything, and then reinstall a new OS from scratch. I've already tried re-installing .122 after downgrading from .151 (Storm), and we tried removing all data from the device using the security options.
What utility do I use to totally clean the hardware of all files?
I strongly advise useing BlackBerry Desktop Manger and Applications Loader for that job.
The utility programs, BlackBerry Swiss Army Knife and JL_cmdr do a subset of the things you want, but they are not designed to rebuild a BlackBerry.
When you upgrade the device OS software, it does a backup, a full wipe and rebuild, then restores the data and settings. There is no need to use third party apps in the process.