An expensive wifi lesson (for T-Mobile)

I bought my first blackberry last December and since that time I've had eight - yeah, eight - blackberrys. Six were 8220's the last two are 8320 curves. It now looks like maybe 90% of the problems were caused by improper provisioning of UMA for my phone.

I received my second 8320 on Monday of this week and started having problems yesterday. It would drop the UMA, people could hear me, but I could not hear them. I started getting all kinds of strange error messages and it got so bad I could not use my phone over wifi.

This morning I called T-Mobile blackberry tech support and after getting transferred four or five times I finally get a UMA specialist. It took him about two minutes to say "your UMA provisioning is all wrong - it's no wonder you have been having problems". I told him about the problems I had been having since last December and he said he could not tell if the set-up on T-Mobile's end had ever been changed, but he doubted it had and that was likely the cause of all the problems I was having.

He told me to hang up and pull the battery and when the phone came back up the problems would be gone - said he had already corrected the provisioning. Sure enough after pulling the battery and re-starting the phone it acts like it's fixed. The wifi signals I'm getting now are stronger than they have ever been.

All this time I have been cursing the 8220 for being a POS and all along it was a software error on T-Mobile's part.

Ok I have problems with this lmao....and dont lie and tell me your not tinkering with your router speeds either....I know for a fact provisioning is factory flashed.......and you have 2 certificates that enable it...so whats the provisioning error....and what were the codes?

Originally Posted by larrygump

Ok I have problems with this lmao....and dont lie and tell me your not tinkering with your router speeds either....I know for a fact provisioning is factory flashed.......and you have 2 certificates that enable it...so whats the provisioning error....and what were the codes?

I have no idea. All I can tell you is what the tech told me. I was getting error codes W004, W006.3, W006.8, W005.5. Seems like each time I tried to connect I got a different error. I've noticed for quite awhile that my wife's and my phone seem to be set up different (both 8220), but they should be the same. She has multiple entries in her Host Router Table, I have none, her "UMA" symbol is upper case, mine is lower case.

I intend to contact tech support again tomorrow and ask about these differences. Both our plans and features are identical so I assume the phones should also be identical, but something is different.

uma means the VPN was not connected.....may have been a back office provisioning error......your account probably didnt have the right codes...

UMA on the other hand means the phone is talking to TMO servers and ready and able to work