1. morpheus4666's Avatar
    i have an error that comes up when i load the desktop software for my new storm. please help!

    error 1904.module c:\program files\research in motion\blackberry\IS71 Connectors\OE connector\OLKExpress5.dll failed to register. HRESULT -2147024770. contact your support personel
    12-27-08 01:31 PM
  2. pltaylor's Avatar
    It's a windows error. If you have Mcafee, turn it off then install
    12-27-08 01:38 PM
  3. morpheus4666's Avatar
    I turned off my antivirus software and tried to reinstall the blackberry software and I got the same error
    12-27-08 02:49 PM
  4. morpheus4666's Avatar
    have an error that comes up when i load the desktop software for my new storm. please help!

    error 1904.module c:\program files\research in motion\blackberry\IS71 Connectors\OE connector\OLKExpress5.dll failed to register. HRESULT -2147024770. contact your support personel
    12-27-08 03:24 PM
  5. pltaylor's Avatar
    you already have one thread on this topic...http://forums.crackberry.com/f50/error-1904-a-123659/
    12-27-08 03:30 PM
  6. Reed McLay's Avatar
    Those files are part of the data connections.

    Were you able to install BlackBerry Desktop Software?

    The best test is doing a Backup, that will insure everything is working correctly.
    12-27-08 03:31 PM
  7. pltaylor's Avatar
    12-27-08 03:32 PM
  8. SheriG12's Avatar
    I have the same problem - can't get any DM to install other than 4.2.
    12-27-08 04:11 PM
  9. pltaylor's Avatar
    Be sure your Computers meet the system requirements.


    Hardware Requirements
    Intel® compatible 486 or higher computer that is compliant with USB 1.1 or higher and has an available USB port
    Microsoft® Windows® 2000, Microsoft Windows XP, Windows Vista™
    Roxio® Media Manager • Windows Vista Home/Business/Ultimate, Microsoft Windows Vista 64-bit
    Microsoft Windows XP Home/Pro/MCE (Service Pack 2), Microsoft Windows XP Pro x64 Edition, Microsoft Windows 2000 (Service Pack 4 or later)
    BlackBerry® smartphone using version 4.2.0 or later of the BlackBerry Device Software
    1.4 GHz Intel Pentium® 4 or equivalent; 256 MB RAM (512MB or more recommended)
    300 MB of free hard disk space for typical installation of all components
    1024x768, 16-bit color graphics card; 24-bit or 32-bit true color recommended
    DirectX 9 or higher compatible sound card and graphics card
    Windows Media® Player 10 or higher for Windows Vista and Microsoft Windows XP systems
    Microsoft® Internet Explorer 6 or higher
    12-27-08 04:17 PM
  10. SheriG12's Avatar
    Yep, got all that and I still get the error .
    12-27-08 05:11 PM
  11. amazinglygraceless's Avatar
    Download and install the Windows Installer CleanUp Utility

    Once it is installed, run it and remove any reference to RIM and/or
    Blackberry, close the program, restart the PC and try again.
    Last edited by amazinglygraceless; 12-27-08 at 06:03 PM.
    12-27-08 05:58 PM
  12. SheriG12's Avatar
    Thank you! I will absolutely give that a shot!
    12-27-08 06:45 PM
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