1. Vizagodu's Avatar
    I am facing a strange and unique issue with my Q10.when i am trying to decrypt all the files which were encrypted previously,a message in being displayed saying "The encryption process has been interrupted,Please contact your administrator".Encryption and Decryption-img_20160823_140712.png what am i supposed to do now? performing security wipe will cause all my memory card inaccessible.Is anyone facing the same issue? suggestions please
    Last edited by Vizagodu; 09-23-16 at 08:28 AM. Reason: insufficient data
    09-23-16 08:25 AM
  2. Dunt Dunt Dunt's Avatar
    Do you have an administrator?

    Is your phone connected to any corporate email accounts - these can, even on a personal phone install some policies.
    Vizagodu likes this.
    09-23-16 10:10 AM
  3. Vizagodu's Avatar
    Are you talking about telecom operator?
    09-23-16 12:51 PM
  4. thurask's Avatar
    Are you talking about telecom operator?
    I take it you're not on a BlackBerry Enterprise Server or something like that.

    What happened between encryption and decryption? OS updates or anything similar?
    09-23-16 01:42 PM
  5. Vizagodu's Avatar
    No sir.ever since i bought this handset I am having latest OS once my mobile was turned off due to low battery while encryption/decryption is being done.
    09-24-16 01:53 AM
  6. Prem WatsApp's Avatar
    Can you copy the files off and then nuke the card? :-)
    It's late here...

      "Chenterprise. We are the future. Resistance is futile. Prepare to BBe... "  
    09-24-16 07:34 AM
  7. Vizagodu's Avatar
    ok wait...whaaaaat
    09-26-16 07:28 AM
  8. Prem WatsApp's Avatar
    Do you need any more help? I'm not joking...


      "Chenterprise. We are the future. Resistance is futile. Prepare to BBe... "  
    09-26-16 09:38 PM
  9. thecsman's Avatar
    Connect your Q10 via USB to a computer running BlackBerry Link. Once the SD card drive is mounted, transfer the files. Wipe the card afterwards.

    Posted via CB10
    09-27-16 12:38 PM

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