1. Vizagodu's Avatar
    I am facing a strange and unique issue with my Q10.when i am trying to decrypt all the files which were encrypted previously,a message in being displayed saying "The encryption process has been interrupted,Please contact your administrator".Encryption and Decryption-img_20160823_140712.png what am i supposed to do now? performing security wipe will cause all my memory card inaccessible.Is anyone facing the same issue? suggestions please
    Last edited by Vizagodu; 09-23-16 at 07:28 AM. Reason: insufficient data
    09-23-16 07:25 AM
  2. Dunt Dunt Dunt's Avatar
    Do you have an administrator?

    Is your phone connected to any corporate email accounts - these can, even on a personal phone install some policies.
    Vizagodu likes this.
    09-23-16 09:10 AM
  3. Vizagodu's Avatar
    Are you talking about telecom operator?
    09-23-16 11:51 AM
  4. thurask's Avatar
    Are you talking about telecom operator?
    I take it you're not on a BlackBerry Enterprise Server or something like that.

    What happened between encryption and decryption? OS updates or anything similar?
    09-23-16 12:42 PM
  5. Vizagodu's Avatar
    No sir.ever since i bought this handset I am having latest OS 10.3.2.2836.but once my mobile was turned off due to low battery while encryption/decryption is being done.
    09-24-16 12:53 AM
  6. Prem WatsApp's Avatar
    Can you copy the files off and then nuke the card? :-)
    It's late here...

      "Chenterprise. We are the future. Resistance is futile. Prepare to BBe... "  
    09-24-16 06:34 AM
  7. Vizagodu's Avatar
    ok wait...whaaaaat
    09-26-16 06:28 AM
  8. Prem WatsApp's Avatar
    Do you need any more help? I'm not joking...

    :-)

      "Chenterprise. We are the future. Resistance is futile. Prepare to BBe... "  
    09-26-16 08:38 PM
  9. thecsman's Avatar
    Connect your Q10 via USB to a computer running BlackBerry Link. Once the SD card drive is mounted, transfer the files. Wipe the card afterwards.

    Posted via CB10
    09-27-16 11:38 AM

Similar Threads

  1. Nexus 5X and Hub + - 2GB of Memory Enough?
    By dman2009 in forum Android Apps
    Replies: 4
    Last Post: 10-27-16, 10:56 PM
  2. How to change Whatsapp and Telegram Notification Tones?
    By aullak in forum BlackBerry Passport
    Replies: 7
    Last Post: 09-26-16, 06:12 AM
  3. Bla1ze and all CrackBerry owners...
    By harsh2003web in forum BlackBerry 10 OS
    Replies: 24
    Last Post: 09-24-16, 02:37 PM
  4. Problems downloading and installing apps
    By pkrawx in forum BlackBerry Passport
    Replies: 1
    Last Post: 09-22-16, 12:27 PM
  5. VPN Pros and Cons
    By oo_se7en in forum BlackBerry Z30
    Replies: 1
    Last Post: 09-22-16, 12:22 PM
LINK TO POST COPIED TO CLIPBOARD