Email setup issues? Not deleting on handheld/mailbox
- I posted this originally in the Native Apps section and had about 100 views but no replies so I'm hoping to get some help on this as it is driving me up the wall.
I am new to BB so I could've had an issue somewhere along in the setup but I have gone back over all the choices multiple times to see where I could've made a mistake. If I get an email (gmail acct - not using gmail app) on my BB and I delete on my handheld/mailbox it will delete on the handheld but not in the mailbox. Also if I delete an email on mailbox it doesn't update/ delete on my phone. I just came over from an iPhone and when I would delete emails on the iphone it would delete from my gmail mailbox as well and also when I deleted from the mailbox it would update as deleted on the iphone. I'm pretty sure my actual mailbox settings for gmail are correct, but I'm guessing somewhere along the line on my phone the settings are not correct. I used the email setup wizard to add my gmail acct. Any help will help.03-26-10 12:22 PMLike 0 - I have other friends with BBs and gmail and their accounts sync this way. I tested it last night with a friend on T Mobile who has gmail. I sent her an email she got it on her phone and in the mailbox. Deleted it on her BB and chose the option delete on handheld and mailbox and it worked. Is it just carrier dependent?03-26-10 12:39 PMLike 0
- I also find it hard to believe that one of the largest email providers doesn't have this feature for BB users? Something doesn't seem right there. As I stated with my iPhone everything worked great.03-26-10 12:40 PMLike 0
- I heard it stays on our BBerries unless we log into the desktop of BIS and uncheck it. It is annoying to delete it twice. This is very helpful below. If anything has changed with this, let me know, but I, too, have to delete it on handheld if not the BES
KB13509-How to reconcile email messages between the messaging server and the BlackBerry smartphone05-31-11 03:22 PMLike 0 - I heard it stays on our BBerries unless we log into the desktop of BIS and uncheck it. It is annoying to delete it twice. This is very helpful below. If anything has changed with this, let me know, but I, too, have to delete it on handheld if not the BES
How to reconcile email messages between the messaging server and the BlackBerry smartphone[/url]Equus712 likes this.05-31-11 05:42 PMLike 1 - You are most welcome. I run into this all the time. You would think by now, RIM would make it like an iPhone that always seems to sync. I don't understand why they can't.....annoying to delete twice...05-31-11 05:59 PMLike 0
- I posted this originally in the Native Apps section and had about 100 views but no replies so I'm hoping to get some help on this as it is driving me up the wall.
I am new to BB so I could've had an issue somewhere along in the setup but I have gone back over all the choices multiple times to see where I could've made a mistake. If I get an email (gmail acct - not using gmail app) on my BB and I delete on my handheld/mailbox it will delete on the handheld but not in the mailbox. Also if I delete an email on mailbox it doesn't update/ delete on my phone. I just came over from an iPhone and when I would delete emails on the iphone it would delete from my gmail mailbox as well and also when I deleted from the mailbox it would update as deleted on the iphone. I'm pretty sure my actual mailbox settings for gmail are correct, but I'm guessing somewhere along the line on my phone the settings are not correct. I used the email setup wizard to add my gmail acct. Any help will help.
A few things to look for... Make sure you have all 3 items on BIS checked ... Contacts, calendar and delete checked. More importantly go into your gmail settings and make very sure you have it set up for IMAP and not POP3
This is real important and you should not have any trouble. Good luck and report back if you get in resolved to your satisfaction.05-31-11 06:22 PMLike 0 -
Thank you for my Avatar compliment.05-31-11 06:45 PMLike 0 - odd problem, I tried logging into my BIS account with luck so I had them send me my password via the PIN I entered.
and in that message, it shows no characters for the password.
very odd....
having to go and archive the messages on my computer and hand held is not fun.09-05-11 12:59 PMLike 0 - @OP, is this the option your looking for? I noticed when I set up my hotmail to my phone this option wasnt chosen for whatever reason... Go to your mail or messages icon, click the Blackberry menu button, click options, click email reconciliation, then under the heading "folder management" where it says "Delete on" it will either say "Handheld", "Mailbox and Handheld" or "Prompt" Chose either Mailbox and Handheld or Prompt for it to either delete on both mail box and handheld or to gain access to a prompt window asking you if you want to delete on both mail boxes when you try to delete mail from your Blackberry. Instructions are for OS7. Hope I helped and If I did, you know where the Thanks button is! Any other questions feel free to PM me! Take care!09-05-11 01:31 PMLike 0
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Email setup issues? Not deleting on handheld/mailbox
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