email read/unread issues with 6.0.0.524 please help

Hi guys,

I have searched thru the other threads and have not found a solution to my problem yet. I have been working with our BES administrator and they can't figure it out.

I have a Blackberry 9650
Verizon Network
6.0 Bundle 2333 v6.0.0524, platform 4.4.0.438

Problem:

When I read an email on my blackberry, it does not change to read on my desktop & vice versa.

They (my BES) have had me delete all my desktop service books and have resent them - that didn't work.

This problem only started after I upgraded to 6.0 - 3 weeks ago. It is very annoying.

Any suggestions on how to fix this?

They would like me to do a complete wipe of my blackberry & start fresh. We aren't allowed to do the desktop manager for some reason, so I would lose all of my AUTO TEXT and I have a ton of it. Does anyone know how to back up that without Desktop manager

Thanks in advance

you might want to take this to the device forum, or the BES admin forum for further assistance.