1. user12345's Avatar
    Hello

    Recently when sending email, it hangs up and the little clock appears, then maybe one minute later, it gets sent out successfully. Other times, it fails to send all together.

    100% of the time, this is solved by me turning off the mobile network connection for a minute or two, reactivating it, and when it grabs the network the email gets sent.

    Any ideas?
    10-13-09 09:06 PM
  2. Laura Knotek's Avatar
    What is your device?

    Who is your carrier?

    What kind of connection do you have?

    What operating system are you using?
    10-13-09 09:18 PM
  3. user12345's Avatar
    Sorry !

    BB 8820

    AT & T

    Mobile Network Connection, EDGE and GSM showing, I have signal strength.

    Bluetooth OFF

    4.5.0.110, Platform 2.7.0.90
    10-13-09 09:22 PM
  4. Laura Knotek's Avatar
    Sorry !

    BB 8820

    AT & T

    Mobile Network Connection, EDGE and GSM showing, I have signal strength.

    Bluetooth OFF

    4.5.0.110, Platform 2.7.0.90
    Is it switching back and forth from EDGE to GSM? If you have GSM, you don't get data. EDGE in capital letters allows data, email, browsing. If it is GSM, you can only use the phone or send SMS.

    Sounds like a network issue.

    You could try a battery pull or sending service books, but it sounds like a tower is down.
    10-13-09 09:31 PM
  5. user12345's Avatar
    nah it is EDGE in capital letters, battery pull fixes it every time, but before long I am not getting emails again 30 min after batt pull
    10-14-09 12:28 AM
  6. redhdgirl417's Avatar
    Could try updating your OS.
    10-14-09 10:50 AM
  7. user12345's Avatar
    Could try updating your OS.
    silly question but how do I do that from my device
    10-14-09 02:21 PM
  8. Laura Knotek's Avatar
    silly question but how do I do that from my device
    It would be better if you use DM or the apploader. If you try upgrading OTA and you lose your connection, your phone could be bricked. Try the steps given in this thread. http://forums.crackberry.com/f3/prop...ocedure-53359/
    10-15-09 06:54 PM
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