[paradive]

ok.
when i woke up, i started playing some music...

after a few songs, i pressed pause and went to get up.
and WHAM! it went to do a full reboot.

fine.
upon reboot, the trackpad button wouldn't work normally; in the media player, it just started deactivating the speakerphone, switching it to handset.
in the main screen, pushing the trackpad button brings up the search screen with "$n".

fine. it can't get worse, right?
i'll do a physical battery pull...
now, none of the buttons are working.
and i can't even get the screen to display!!!

*curses the gods*

now, after pushing the Talk key about a hundred times, i get the display back, but still no buttons are working.

now, i'm reading that there are no viruses for BB OS, but something's DEFINITELY amiss!

is there anything i can do?

any ideas???

My Curve 9310 is completely useless now!
and i'm expecting some important calls!!!

[crackbrry fan]

Wipe your device and reload OS, no virus there, you make lose your stored data if you can't do a back up before reload.

Posted via CB10

[paradive]

Wipe your device and reload OS, no virus there, you make lose your stored data if you can't do a back up before reload.

Posted via CB10

and what's the easiest way to do that?

[crackbrry fan]

Wipe the device ,get your BlackBerry Desktop installed on your computer go to the link here to get latest OS and reload via your USB port and laptop.

http://us.blackberry.com/support/sma...elpage=desktop

If you can back up your device before the wipe.

Ensure the device is connected to the computer via the supplied USB cable.
Launch BlackBerry Desktop Software.
From the Windows desktop, navigate Start > Programs (All Programs) > BlackBerry > Desktop Manager.
If not available, refer to Download / Install BlackBerry Desktop Manager for assistance.
Click Backup and Restore.
Click Back up.
Click Save.
The Backup file will be named with the current date and saved in My Documents.
Backup is complete when the Transfer in progress window closes.
Backup Data (Advanced)

Ensure the device is connected to the computer via the supplied USB cable.
Launch BlackBerry Desktop Software.
From the Windows desktop, navigate Start > Programs (All Programs) > BlackBerry > Desktop Manager.
Click Backup and Restore.
Click Advanced.
From the Device databases section, select the database(s) then click the left arrows to transfer.
To select multiple databases, press and hold down the CTRL key then click the appropriate databases.
To select a range of databases, press and hold the Shift key then click the appropriate databases.
Click File > Save As (located in the upper-left).
Click Save.
The Backup file will be named with the current date and saved in My Documents.
Click Close.

Good luck!

Posted via CB10

[paradive]

Wipe the device ,get your BlackBerry Desktop installed on your computer go to the link here to get latest OS and reload via your USB port and laptop.

Software Updates for BlackBerry Curve 9310 - US

If you can back up your device before the wipe.

Ensure the device is connected to the computer via the supplied USB cable.
Launch BlackBerry Desktop Software.
From the Windows desktop, navigate Start > Programs (All Programs) > BlackBerry > Desktop Manager.
If not available, refer to Download / Install BlackBerry Desktop Manager for assistance.
Click Backup and Restore.
Click Back up.
Click Save.
The Backup file will be named with the current date and saved in My Documents.
Backup is complete when the Transfer in progress window closes.
Backup Data (Advanced)

Ensure the device is connected to the computer via the supplied USB cable.
Launch BlackBerry Desktop Software.
From the Windows desktop, navigate Start > Programs (All Programs) > BlackBerry > Desktop Manager.
Click Backup and Restore.
Click Advanced.
From the Device databases section, select the database(s) then click the left arrows to transfer.
To select multiple databases, press and hold down the CTRL key then click the appropriate databases.
To select a range of databases, press and hold the Shift key then click the appropriate databases.
Click File > Save As (located in the upper-left).
Click Save.
The Backup file will be named with the current date and saved in My Documents.
Click Close.

Good luck!

Posted via CB10

hmmmmmmm
i fired up the BB Desktop program earlier.
there was nothing helpful.
i tried updating but there were no updates available.
i've only backed up my contacts, so a restore would be pointless....

[crackbrry fan]

hmmmmmmm
i fired up the BB Desktop program earlier.
there was nothing helpful.
i tried updating but there were no updates available.
i've only backed up my contacts, so a restore would be pointless....

Did you wipe the device?


Posted via CB10

[paradive]

Did you wipe the device?


Posted via CB10

don't know how.

[crackbrry fan]

don't know how.

Follow these steps:
Go to option (wrench icon)
Security options
Security wipe
Check mark all that is required
Emails, Contacts, etc
User Installed Applications
Media Card
Enter blackberry in the open space
Select wipe


Posted via CB10

[paradive]

Follow these steps:
Go to option (wrench icon)
Security options
Security wipe
Check mark all that is required
Emails, Contacts, etc
User Installed Applications
Media Card
Enter blackberry in the open space
Select wipe


Posted via CB10

ok.
then select "update" from the desktop software to reinstall?
or what?

[crackbrry fan]

ok.
then select "update" from the desktop software to reinstall?
or what?

Yes follow the instructions above using your desk top and you should be fine, good luck

Posted via CB10

[paradive]

Yes follow the instructions above using your desk top and you should be fine, good luck

Posted via CB10

sorry i'm so stupid - which "instructions above"?

[crackbrry fan]

sorry i'm so stupid - which "instructions above"?

The one with the link

Posted via CB10