1. dedtired's Avatar
    My wife's blackberry has two e-mail accounts set up on it. One is her Gmail account. The other is a work account. The work account has stopped receiving e-mails, while the Gmail account is fine. I have tried deleting and reinstalling the account as well as doing a restart of the phone (using software. Does a battery pull have better effect?)

    Any help would be appreciated.

    She has a Tour and we are on Verizon. She is using OS 4.7.
    10-16-09 05:04 PM
  2. CommanderRomeo's Avatar
    Have you tried resending the service books ?? that might help, as so if she is on BES threw work, try resetting it.
    10-16-09 05:25 PM
  3. dedtired's Avatar
    She is using BIS for her work e-mail.

    How do I resend the service books?
    10-17-09 09:39 AM
  4. jbeachy's Avatar
    You can resend service books from the device or by logging in to your carrier's website using your pc.
    From the device - E-Mail Settings > login if necessary > Help > Send Service Books.
    From the PC - login to your BIS website and send service books. Here's a link for many BIS sites - http://forums.crackberry.com/f3/what...site-url-3187/.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-17-09 10:22 AM
  5. callmeforge's Avatar
    Did she change her work email password? That was the reason mine stopped last week.
    10-17-09 10:27 AM