1. tommytheb's Avatar
    Hi all

    Have bought a dual drive usb type c stick so I can transfer info pretty quickly between DTEK60 and Macbook however the Mac will recognise it but when inserted into the DTEK all I get is a page saying: Hint, please choose the root directory of your storage (or external SD card) to grant permissions to operate.

    Press ok

    Then asks me to select, so press select and get the same message as above - Hint, please .....................

    Any help or ideas most welcome

    Thanks in advance
    03-07-17 02:56 PM
  2. conite's Avatar
    You need a USB OTG cable or adapter.
    03-07-17 02:58 PM
  3. tommytheb's Avatar
    Not sure what you mean, the usb stick fits into the DTEK so surely a cable is not required
    03-07-17 03:25 PM
  4. conite's Avatar
    Not sure what you mean, the usb stick fits into the DTEK so surely a cable is not required
    USB OTG doesn't work that way. You need an adapter.
    03-07-17 03:29 PM
  5. Troy Tiscareno's Avatar
    Actually, they have been making devices as he described for a few years already, and they are USB OTG on one side and standard USB on the other.

    Not sure why it isn't working, but it should work.
    03-07-17 03:55 PM
  6. tommytheb's Avatar
    The drive I have is Sandisk, USB 3.1 on one side and USB type C on the other. I haven't got another phone with type C so can't try it. Very annoying, I have micro SD card in phone as well and thats fine
    03-07-17 04:24 PM
  7. tommytheb's Avatar
    03-07-17 04:28 PM
  8. conite's Avatar
    The drive I have is Sandisk, USB 3.1 on one side and USB type C on the other. I haven't got another phone with type C so can't try it. Very annoying, I have micro SD card in phone as well and thats fine
    Sandisk has two dual drive USB sticks on their website - one has OTG built in, and the other does not. I think it's the M3.0 that has it.
    03-07-17 04:34 PM
  9. tommytheb's Avatar
    Hi conite

    So do I need to buy an additional OTG adapter for this to work, if so didn't realise this and maybe not as slick an idea as I anticipated it would be
    03-07-17 04:41 PM
  10. conite's Avatar
    Hi conite

    So do I need to buy an additional OTG adapter for this to work, if so didn't realise this and maybe not as slick an idea as I anticipated it would be
    Just look at your instructions or the specs on the website to confirm first.

    Otherwise, you will need a dongle.
    03-07-17 04:45 PM
  11. tommytheb's Avatar
    No instructions with the stick, will check their website and let you know how I get on

    Thanks
    03-07-17 04:49 PM
  12. Troy Tiscareno's Avatar
    Just looking at the webpage, which isn't very clear, I suspect that you may need to use the software that's mentioned in order to make it work. It may not support OTG on its own, even though some other devices do.
    03-07-17 10:16 PM
  13. tommytheb's Avatar
    Thanks Troy

    Am going to call customer service later today
    03-08-17 02:16 AM
  14. tommytheb's Avatar
    Hi all

    Called Sandisk technical dept. and they said this type of usb stick isn't compatible with the type of phone I have
    03-08-17 05:01 AM
  15. conite's Avatar
    Hi all

    Called Sandisk technical dept. and they said this type of usb stick isn't compatible with the type of phone I have
    So just grab an OTG dongle.
    03-08-17 06:55 AM
  16. tommytheb's Avatar
    Just what I'm going to do

    Thanks for help guys
    03-08-17 08:40 AM

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