Thank you for your reply. No, neither lock up. The syhc takes about ten seconds. At the initial installation, I transferred my data from palm to outlook. I think it was set up properly. 50% of the time when I try to open "Desktop Manager," I get an error message and it closes. When I do open it successfully, the sync only goes from outlook to BB, not BB to outlook. I also get an errror message which refers me to the sync log, which I am yet to locate.