1. fstbusa's Avatar
    I'm at my wits end.... Can't seem to figure this out.

    BB 9530 with the latest OS.
    Any DM version, (currently running 4.2 sp2)
    Windows vista 32bit

    • tried deleting the intellisync folder
      tried completely removing & reinstalling DM "as administrator" and setting the shortcut to run as admin
      tried wiping the device
      tried deleting the databases off the device and re-syncing
      turned off UAC before installation of DM



    The device will sync part of the time and other times will crash.

    The following is the error.

    Faulting application DesktopMgr.exe, version 4.2.2.14, time stamp 0x4630d383, faulting module olmapi32.dll, version 12.0.6315.5000, time stamp 0x4824a985, exception code 0xc0000005, fault offset 0x0004f511, process id 0x9d0, application start time 0x01c95f0bd8a21147
    Below is the sync log.
    ===== Display starts at offset 579259 within file of length 710331. ====
    ===== Use File->Reload (Cmd-R) to display more. ====

    ADDRESS BOOK REMOVED TO KEEP LOG SHORTER

    Records Added or Changed - Conflicting: 0
    Records Added - Not Conflicting: 4003
    Records Changed - Not Conflicting: 0
    Records Deleted: 0
    Records Unchanged: 3015
    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

    Updates To First System:


    Total Updates To First System: 0

    Updates To Second System:


    Total Updates To Second System: 0

    Field mapping used for translation:
    Handheld Microsoft Outlook
    First Name ---------------------- First Name
    Middle Name --------------------- Middle Name
    Last Name ----------------------- Last Name
    Title --------------------------- Job Title
    Company Name -------------------- Company Name
    Work Phone ---------------------- Business Telephone Number
    Work Phone 2 -------------------- Business Telephone Number 2
    Home Phone ---------------------- Home Telephone Number
    Home Phone 2 -------------------- Home Telephone Number 2
    Other Phone --------------------- Other Telephone Number
    Fax ----------------------------- Business Fax Number
    Mobile Phone -------------------- Mobile Telephone Number
    PIN ----------------------------- User Defined String 1
    Pager --------------------------- Pager Number
    Internet Address1 --------------- Email1 Address
    Internet Address2 --------------- Email2 Address
    Internet Address3 --------------- Email3 Address
    Address1 ------------------------ Business Address Street 1
    Address2 ------------------------ Business Address Street 2
    City ---------------------------- Business Address City
    State/Prov ---------------------- Business Address State
    Zip/Postal Code ----------------- Business Address Postal Code
    Country ------------------------- Business Address Country
    Home Address1 ------------------- Home Address Street 1
    Home Address2 ------------------- Home Address Street 2
    Home City ----------------------- Home Address City
    Home State/Prov ----------------- Home Address State
    Home Zip/Postal Code ------------ Home Address Postal Code
    Home Country -------------------- Home Address Country
    Notes --------------------------- Body
    Interactive Handheld ------------ User Defined String 2
    1-way Pager --------------------- User Defined String 3
    Salutation ---------------------- Title
    Web Address --------------------- Web Page
    Direct Connect ------------------ Radio Telephone Number
    Categories ---------------------- Categories
    Picture ------------------------- Contact Photo

    Translation successful.
    Can't figure out what is causing the olmapi32.dll module to fail and not sure what to do to fix it. On another note it syncs fine on an XP machine.


    Please help!!
    12-15-08 09:39 PM
  2. fstbusa's Avatar
    no help yet????
    12-19-08 09:29 AM
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