The difference between RIM and Apple
Steve Jobs Insult Response - YouTube
Jobs says apple works 'from the consumer experience backwards to the technology' after learning the hard way thats the case. It appears as of right now he is right.
I think it could be argued RIM works the other way. I don't think RIM is wrong at all in doing this since originally they weren't a company focused on consumers. I think RIM is somewhat changing that but, for me personally, I hope they still focus on what they can do with technology. Even if this focus makes them a niche player in tech I would rather have something more technologically innovate than something produced for average consumer.