1. a1hmed0mar's Avatar
    deleted the ID and set up a new one. I can log into the new id but cannot confirm it on the passport . Then I thought of wiping the passport back to Factory setting. However; the passport shows that BB Protect is enabled and we cannot disable it using the passwords we try. I logged onto the BB Protect site and found there is no device associated to this User Id , i may have rendered the device unusable by deleting the BBID before disabling the anti-theft in BB Protect
    10-01-15 08:08 PM
  2. scrannel's Avatar
    10-01-15 09:11 PM
  3. Craigash's Avatar
    Devices using OS 10.3.2 before sipping a device, you need to disable BlackBerry Protect on then you can wipe it.

    Iif your updating to a new phone, all you need to do is set it up and input your BlackBerry ID

    Posted via CB10
    10-03-15 12:24 AM

Similar Threads

  1. "So it obviously runs Google" - PRIV [slogan] by Chen
    By AnimalPak200 in forum BlackBerry Priv
    Replies: 17
    Last Post: 03-03-16, 02:28 PM
  2. How can I connect my Smartwatch Huawei with BB Z10?
    By CrackBerry Question in forum Ask a Question
    Replies: 2
    Last Post: 10-25-15, 05:05 AM
  3. If the Priv is successful...
    By jcbehm in forum BlackBerry Priv
    Replies: 15
    Last Post: 10-04-15, 06:30 PM
  4. Anyone here work in HR, a manager, possibly in the US?
    By Gm1m2overrsquared in forum Rehab & Off-Topic Lounge
    Replies: 6
    Last Post: 10-02-15, 02:44 AM