Originally Posted by
dictoresno when the phone reboots during the update process, it begins to install the USB drivers. sometimes it fails and the phone loses connection. ive had this happen before.
1.) abort the update
2.) reboot the computer
3.) once rebooted plug the phone in and open Desktop Manager. disregard the update OS prompt, if asked. then perform a backup. (this will ensure that you have a backup and the drivers are installed)
4.) close DM when done
5.) open apploader and proceed with the OS install
on a side note, i assume you have the new OS downloaded and manually installed on your PC right?