[Ilyas Khan1]

Hello guys, as I updated my WhatsApp to the newer version it had these hub problems and it was crashing so I though if I delete it and reinstall it, that might solve the problem but I deleted it the WhatsApp icon is gone now but I can't reinstall it as it doesn't say 'install' in BBW it says 'open' I also tried deleting it from the BBW and it says failed to Uninstall WhatsApp, any solution for this pleasee?

Posted via CB10

[curvezzz]

Hello guys, as I updated my WhatsApp to the newer version it had these hub problems and it was crashing so I though if I delete it and reinstall it, that might solve the problem but I deleted it the WhatsApp icon is gone now but I can't reinstall it as it doesn't say 'install' in BBW it says 'open' I also tried deleting it from the BBW and it says failed to Uninstall WhatsApp, any solution for this pleasee?

Posted via CB10

Have you tried a hard reboot via the volume rockers?

[Ilyas Khan1]

No, can you please tell me how to do that?

Posted via CB10

[curvezzz]

No, can you please tell me how to do that?

Posted via CB10

Hold both volume up and down at the same time until the blackberry symbol shows up on the screen (it will take several seconds) It will show taking a screen shot, but keep holding both buttons.

[Ilyas Khan1]

Hey I did that but still having the same problem, I think WhatsApp was installed 2 times somehow and it's uninstalled once but the other one still hidden somewhere. Any suggestions please?

Posted via CB10

[curvezzz]

Hey I did that but still having the same problem, I think WhatsApp was installed 2 times somehow and it's uninstalled once but the other one still hidden somewhere. Any suggestions please?

Posted via CB10

Seems the only other option is to wait on the dev to realize that the update messed up our devices and pushes a fix asap. There are several bad reviews in aw in regards to this issue.

? AT&T Z10 STL100-3/10.2.0.1791 ?

[Rahul1234]

You can go to file manager and delete it from there!

Posted via CB10

[jafrul]

Go to Device Monitor > storage > whatsapp (if it's visible).
Click on it, and select delete.
I delete my apps through this method and successfully had a reinstall of whatsapp.

I face the same issue with you this morning and I delete apps from there and reinstalled whatsapp.
No more duplicate whatsapp in Hub and duplicate messages.

Posted via Awesome Aristo on CB10

[Ilyas Khan1]

It's not in the device monitor I have been checking it, any other suggestions please?


Posted via CB10

[Ilyas Khan1]

Look this is the problem and I really need Whatsapp to work (




Posted via CB10

[blackberriquero]

Look this is the problem and I really need Whatsapp to work (




Posted via CB10

Try refreshing BBW in the settings

Posted via my approved by Chuck Norris Z10 (Stl 1 leak 10.2.0.1791)

[jafrul]

Try refreshing BBW in the settings

Posted via my approved by Chuck Norris Z10 (Stl 1 leak 10.2.0.1791)

Was about to say the same thing..


Posted via Awesome Aristo on CB10

[Ilyas Khan1]

Thank you very much, I really appreciate it. Refreshing the BBW solved the problem

Posted via CB10

[jafrul]

Thank you very much, I really appreciate it. Refreshing the BBW solved the problem

Posted via CB10

*thumbsup

Posted via Awesome Aristo on CB10

[blackberriquero]

Thank you very much, I really appreciate it. Refreshing the BBW solved the problem

Posted via CB10

No problem buddy

Posted via my approved by Chuck Norris Z10 (Stl 1 leak 10.2.0.1791)

[bahayadanger]

Hi,

I've got exactly the same problem. Try refreshing the installed apps at BW and still the WA icon showed installed. Trying to delete it will give the 'failed to uninstall whatsapp' message to pop-up.

Any suggestions?

Thanks a bunch

Posted via CB10

[antoscimento]

Happened to me, just wait abit and rety it'll work.

Posted via my Q10 | LG GPAD 8.3

[bahayadanger]

I've tried since noon... now it's almost midnight... to no avail.... will back-up (bblink), wipe & restore work u think?

Posted via CB10

[jafrul]

I've tried since noon... now it's almost midnight... to no avail.... will back-up (bblink), wipe & restore work u think?

Posted via CB10

Dude.. I normally delete apps via device monitor.
Try that if u haven't.

And after delete via device monitor, reboot device, refresh appworld and see if it works.
If it works, u should be able to reinstall whatsapp from appworld.

Best of luck.

[bahayadanger]

Thanks... just done a total wipe of the device & restore back sans the apps... & reinstall back whatsapp

Thanks for all the advice... really appreciate it

Posted via CB10