1. acarivu's Avatar
    I have recently purchased BBZ10, After the OS update OTA, Camera and Video is not working, Can anyone guide me to fix this problem??
    12-26-13 02:47 AM
  2. JamBueree's Avatar
    Have you tried a battery pull?
    12-26-13 03:16 AM
  3. danielrivers's Avatar
    Flashlight or another camera app running?
    12-26-13 03:44 AM
  4. bennelong's Avatar
    Maybe power it off. Remove the Sim and SD cards and power it back on with them removed.
    I think that 'conflicts' existing on the SD Card (ie: written by the previous OS) can cause problems sometimes.

    CB10 on Z10
    12-26-13 03:51 AM
  5. SK122387's Avatar
    This happened to my mom's Q10 for some reason.

    What I did to get it to stop was save all her contacts from Device to Sim (that's all she had on their of importance anyways, just phone numbers), then I did a Security Wipe and a Reload of the operating system.

    When the phone turned on to the Welcome screen, it was like brand new again, the camera worked, and I moved the Contacts from Sim to Device.

    This worked, but I don't know if you have a lot of other stuff saved on your phone (you probably do), so this could be a last resort.
    12-27-13 12:56 AM

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