I am relatively new to BB as well and I am currently in a country where there is no carrier providing BB services. I had to unlock my phone & thus lost the browser settings & gps as well. I am now using opera mini to browse the internet but I cannot download any files/applications OTA. Many apps I find there are no alternatives to dowloading directly onto the phone. I am especially interested in downloading getting google's mobile chat & also being able to download and view attachments.
you should be able to go to ur carriers BIS site, log in, and resend ur service books.
I don't think you can with the Storm running on AT&T. AT&T doesn't have the necessary service books. That's why there's methods like the kind I posted above.
I agree with the above posters, you need to get the service books back onto your Storm. Sounds like perhaps your Storm had a small case of the Mondays, and forgot a few things. Too many drinks this weekend, perhaps?