1. Berryman's Avatar
    PCWorld/CIO Magazine - Nov.4, 2007

    Research In Motion's BlackBerry handhelds took the top slot in a recent ranking of business smartphone user satisfaction, and devices from Palm and Samsung tied for second place.

    Overall smartphone satisfaction was measured in six key areas: ease of operation; operating system (OS); physical design; audio quality; battery life; and utility features.

    RIM's specific strengths included the speed of its BlackBerry OS and the long-lasting battery life of its smartphones.

    "For RIM, ease of using basic applications and features and providing the right amount of functionality in a lightweight package has given the manufacturer an edge," said Kirk Parsons, J.D. Power and Associates' senior director of wireless services, in a press release.

    Palm's top strengths, according to the study, include the ease of use of its Treo keyboards, voice mail functionality and its simple to employ home screen icons. Devices that run on Microsoft's Windows Mobile OS were found to have impressive voice quality and the most preloaded ring tones.

    In addition to ranking smartphone user satisfaction, the study also predicts that the future success of handheld makers like RIM, Palm, Samsung and Motorola will be largely dependent on customer satisfaction levels, as highly satisfied buyers are 50 percent more likely to stick with the same brand of smartphone when they upgrade than users who are unhappy with their current devices. Furthermore, business users who are "delighted" with their smartphones are 80 percent more likely to recommend their brand of device to friends or colleagues than unsatisfied owners, the study found.

    Additional survey findings include:

    -- 13 percent of survey respondents said they needed device repairs in the past to fix problems with various software applications, operating systems freezing up or malfunctioning displays, among other minor issues.

    -- Owners of Palm Treos paid the most for their devices on average ($313), while Motorola smartphone users spent the least cash on their handhelds ($194).

    -- The leading factors for selecting a specific brand of smartphone are personal digital assistant (PDA)/personal information manager (PIM) functionality; Internet capabilities; Bluetooth options; general ease of use; and overall form factor/style.

    -- 40 percent of respondents said they wished their devices had Global Positioning System (GPS) capabilities and 26 percent wanted Wi-Fi support.

    Data for the J.D. Power and Associates 2007 Business Wireless Smartphone Customer Satisfaction Study was collected from 1,089 business wireless customers during August 2007. Additional information on the company and its inaugural business smartphone user satisfaction survey is available on the J.D. Power and Associates website.

    URL PC World - BlackBerry Users are Happiest, Study Says
    11-05-07 06:59 AM
  2. dlnmorrow's Avatar
    Right on!!!
    11-05-07 09:35 AM
  3. girlnextdoor's Avatar
    That's great...I'm so happy with my choice to purchase the Curve!
    11-05-07 10:43 AM
  4. ta3harri's Avatar
    My BB battery lasts longer than any other smartphone I've had. The battery on a treo or motoQ.....bla,bla,bla.....they couldn't even last a day. I took my VZW BB 8830 to Greece.....awesome. I was on top of the acropolis...didn't know what statue I was looking at....so I googled it.

    Sweet stuff...working on the vodaphone network
    11-15-07 10:56 PM
  5. cik's Avatar
    My CrackBerry has brightened up my life ever since the first day. It was like love at first sight.
    11-20-07 03:43 PM
  6. Adrian's Avatar
    This is the happiest I have ever been with any mobile device!!!
    11-20-07 09:49 PM
  7. cant live witout my bb's Avatar
    Great article berryman! I'm totally satisfied w/my bb. I think I can honestly say I'm not interested in any other device outside of a bb. When I see other devices I always think "hmmm, how cute, but its no blackberry" lol

    Posted from my CrackBerry at wapforums.crackberry.com
    11-20-07 10:47 PM
  8. curveman913's Avatar
    My quote says it all look below LOL
    11-20-07 10:59 PM
  9. aprylgem's Avatar
    Best believe it!!
    11-22-07 03:54 PM
  10. PHX8320ddp's Avatar
    I'm a happy camper with my 8320. Try and take it away and watch what happens.
    11-24-07 10:43 PM
  11. Mitchell James's Avatar
    Three Cheers !!!!
    To who has done this study ........... the technology & comfort that our BB can get us I really doubt if Anyone could really get on their other phones.... "BB Rocks & BB is the Best"
    11-27-07 05:50 AM
  12. cik's Avatar
    My quote says it all look below LOL
    Hahahaha, that's a good one!
    11-28-07 07:40 PM
  13. billnye's Avatar
    +eleventy billion! i just wish i would have pulled the trigger sooner
    11-28-07 07:58 PM
  14. corymcnutt's Avatar
    This is my first smartphone (I had a Dell Axim PDA a few years ago) and I did a lot of careful research. My buddy had a Moto Q (his first adventure into smartphones) and hated it...mostly the MS operating system. He got an 8830 and loved it, showed it to me , and I knew I needed a BB. When Verizon came out with the 8130 I took the plunge (and I can't even swim); I can't see me ever leaving the BB "family".
    11-29-07 06:04 AM
  15. teranceh's Avatar
    I'm glad I'm not missing out.
    11-29-07 09:16 AM
  16. Christo1888's Avatar
    I have to say I didn't really know much about BB when I decided to upgrade and did it more out of curiosity than anything else really. I've used phones on every other OS and I've found BB to be, by far and away, the most usable! I still have some other phones that I use on the odd ocassion depending on where I'm going (well I wouldn't wanna lose/break my precious now would I?!?!), do I need a camera etc but I always come back to my beloved 8800. . . in fact I'm even toying with the idea of getting a curve because of the camera factor!
    11-30-07 02:50 AM
  17. danny595's Avatar
    It doesent suprise me. I have no regrets making the switch from the samsung blackjack to the red curve 8310.
    11-30-07 08:41 AM
  18. babyjudy8806's Avatar
    I can't live w out mah blackberry
    12-02-07 01:09 PM
  19. Anwar's Avatar
    I knew getting this thing was a good move! I bought mine at the beginning of November '07, and I haven't slept since. From the easy keyboard, to the push email, I'm hooked. I've got a friend with a Moto Q, and a coworker had a Palm Treo. They both had to set their phones to check for email, while mine comes directly! I told them "Nice phones, but I win!" I love this thing. I don't know how I ever got through life without it! My Regional Manager (who has an iPhone) even says his Curve is top notch. And to think I was about to get a Sidekick. I'm glad someone brought me to the light!

    Posted from my CrackBerry at wapforums.crackberry.com
    12-03-07 05:12 AM
  20. augiegalindo's Avatar
    I so wanted to get an iPhone when they first came out but didn't because it doesn't support third party software. I waited to see if that would change and when it didn't I "broke down" and bought a Curve 8310 two weeks ago. I could not be happier about the decision to wait and to become a crackberry addict.
    12-10-07 01:06 AM
  21. Blacklatino's Avatar
    Well, I feel happier. Can't you tell? Sorry, I'm smiling too much
    12-10-07 11:08 PM
LINK TO POST COPIED TO CLIPBOARD