Originally Posted by
zinadork If you are running OS4.3, get java commander and select the restore to factory option. This will wipe off the it policy and restore your unit to factory settings, your installed apps will still be there when complete. This should take five minutes or so.
Before you do that you should do a backup of your berry. Go to the advanced backup option in desktop manager and delete your service books from your backup file or delete them before you backup. Once you have done the backup and restored to factory settings, you should run your backup file. You will need to turn on the wireless and send service books again from the BIS page from your carrier, its the same page you set up your email on. This should take about a half an hour from start to finish.
If you are running an OS older than 4.3 it is more involved.