1. Seasideizzy's Avatar
    Hi - can anyone please help me? I was having trouble getting a signal outside my home town (it used to be ok, same network provider, same locations) so I asked an agent and was told to change my sim. Got a new sim had to download phone contents to pc, which I did, but when I looked at what had been downloaded it was just hieroglyphics, completely unreadable. Can anyone please tell me what I did wrong? Thanks
    04-07-16 06:30 AM
  2. crackbrry fan's Avatar
    What type of device are you using model number Torch ? Did you turn off encryption?

    Posted via CB10
    04-07-16 08:37 AM
  3. Seasideizzy's Avatar
    Hi - Blackberry Torch 9800. Not sure about the encryption... how do I turn it off?
    04-07-16 06:44 PM
  4. crackbrry fan's Avatar
    Options > Security > Encryption tick off. Once done try your download again with desktop. Remember to RE encrypt your device after.

    Posted via CB10
    04-07-16 07:32 PM
  5. Seasideizzy's Avatar
    Went to encryption, there was no on/off selection but the box next to 'encript' was not ticked anyway.... I ticked the box and tried it again and the download is the same - unreadable... have you any other ideas please?
    Last edited by Seasideizzy; 04-08-16 at 05:55 AM.
    04-08-16 05:45 AM
  6. crackbrry fan's Avatar
    Try Reloading the OS I'm not sure if you looked here in CrackBerry but you should find the OS link, remember to untick encryption before you try this .
    You said you bought the device from the US ,ensure you are downloading the correct OS for your device , whichever carrier.

    Instructions for installing on the 9800:
    1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
    2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml." Vista/Win7 users: In the apploader folder, simply click on "Compatibility files" to see the actual Vendor.xml file. Once you've got that - simply delete the vendor.xml file there (even if you've deleted or think you've deleted it in the folder previously) and voila, it will allow you to update to the newly installed OS!
    3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.

    The process may take up to 45 minutes to an hour depending on how much data you have to backup and restore during the process. Once it's done loading the new OS it will reboot (it may do this twice during the entire process.) You will see a black "BlackBerry" screen with a status bar for up to 20 minutes at a time while the DM says "waiting for initialization."
    If, for some reason, you end up with a white screen with small icons and the number 507, simply connect to the PC again and run Loader.exe again, and it should load the OS to the device.

    Posted via CB10
    04-08-16 08:50 AM
  7. Seasideizzy's Avatar
    Thank you! I will try this - phone purchased here in the UK - but I will ensure I am downloading the correct system...
    04-08-16 09:46 AM

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