1. bluearrow1968's Avatar
    I can not (Talk) with Viber. Can I Downgrade to OS4 OR Upgrade to OS7?
    Its something very importan to me as family is abroad. If I can, please can you show me the way?
    Thank you in advance.
    Harry.
    05-01-13 04:11 AM
  2. MC_A_DOT's Avatar
    I can not (Talk) with Viber. Can I Downgrade to OS4 OR Upgrade to OS7?
    Its something very importan to me as family is abroad. If I can, please can you show me the way?
    Thank you in advance.
    Harry.
    You cannot upgrade a 9800 to OS7 and you cannot downgrade it to OS4, It's impossible because those OS versions are not meant for that device.

    Have you tried re-installing the Viber application?
    05-01-13 05:03 AM
  3. bluearrow1968's Avatar
    Thanx for your reply.
    Harry.
    05-01-13 05:56 AM
  4. Viber's Avatar
    Hi,
    This is Viber's rep. I'm here to help!

    What is exactly the issue? Do you get any error msg?
    Viber calls are available for OS 5&7...

    Thanks,
    Viber
    05-05-13 02:25 PM
  5. justmoi's Avatar
    I think the problem would be that he's running OS6 on a 9800 and can't use viber calls on his phone. For the general audience though, can you confirm that viber calls is NOT available for 9800 running OS6??
    05-06-13 03:55 AM
  6. levi murigi's Avatar
    I have a 9650 running os 6 and I can make calls. However, when I downgraded to os 5, I couldn't make calls. I'm currently running os 6 though was just pointing out at least in my experience that in os 5 viber can't make calls. And in os 6, it can. Its sprint os if that matters.
    05-06-13 03:08 PM
  7. Viber's Avatar
    That's true - Viber's calling service (not Viber itself) is not available for OS 6.
    In addition, certain versions of OS5 also can't use Viber's calling service. You can find the full information of compatibility here: Is your BlackBerry supported with Viber (system requirements)?

    The reason for the incompatibility with some devices and OS versions are technological limitations that we couldn't overcome, as hard as we tried.
    justmoi and Musana Bati like this.
    05-07-13 06:00 AM
  8. levi murigi's Avatar
    Well actually, as i said, i'm running os 6 on a 9650 and i can in fact make calls. So i think you should point out also that at least some versions of the os 6 do support calling
    Attached Thumbnails Blackberry Torch 9800 OS5 VIBER?-screen_20130508_172859.jpg   Blackberry Torch 9800 OS5 VIBER?-screen_20130508_173032.jpg  
    05-08-13 09:23 AM
  9. Viber's Avatar
    @levi murigi -

    Thanks for the info. We are very surprised to hear that it's working properly.
    Could you elaborate on this? How is the call quality? Are you experiencing long delay in the voice? Are you experiencing any other problems?

    Thanks.
    05-08-13 05:04 PM
  10. levi murigi's Avatar
    Sure. Well there was a small delay and at times the other person would break up. Perhaps it was partly due to my coverage though overall I would say its ok
    05-08-13 08:57 PM
  11. levi murigi's Avatar
    Well actually I take most of that back. That assesment was made based on the only call that I had made. Today I called someone else and the quality was amazing. Flawless. Just a very small delay. Thank you viber.
    Viber likes this.
    05-09-13 03:49 AM
  12. Viber's Avatar
    Hmm... interesting. We're glad to hear you're able to enjoy Viber

    If I may, I've sent you a Private Message for more details.
    05-09-13 05:40 AM
  13. Sameed Abbas's Avatar
    please tell me how to make calls inviber i have blackberry torch 9800 please tell me it do not show the call icon.........................what should i do?
    05-13-13 01:46 PM
  14. Sameed Abbas's Avatar
    please reply me
    05-13-13 01:49 PM
  15. ddlax22's Avatar
    please tell me how to make calls inviber i have blackberry torch 9800 please tell me it do not show the call icon.........................what should i do?
    On your 9800 you cannot make calls.

    Posted via CB10- FINALLY
    05-13-13 02:43 PM
  16. Viber's Avatar
    please tell me how to make calls inviber i have blackberry torch 9800 please tell me it do not show the call icon.........................what should i do?
    Hi,
    Your device is running Blackberry OS version 6.x.

    As much as we would like, the design of the BBOS 6 does not make voice possible. Implementing voice on BBOS 6 would result in 5+ seconds audio latency. Far more than is acceptable for a voice call.

    For now, unfortunately there is no way to incorporate Viber's calling services on Blackberry OS6.
    05-14-13 07:03 AM
  17. nitingoel55's Avatar
    Hi.

    The software version on my Blackberry Torch 9800 is as follows:
    6.0 Bundle 695 (v6.0.0.246, Platform 6.4.0.105)

    Is there a way I can make voice calls on viber?

    Thanks
    Nitin
    07-16-13 02:35 AM
  18. Viber's Avatar
    Hi @nitingoel55 -

    Viber's calling service works on OS6 only in CDMA devices. In order to find out if your device is a CDMA device, we recommend to contact your cellular provider.
    07-20-13 08:56 AM
  19. Jhon Wolton's Avatar
    is it possible to upgrade OS6 to 7 or latest by any means?
    07-23-13 02:14 PM
  20. Jhon Wolton's Avatar
    from which source u downloaded the viber? can u share might that could help in re-installing a proper version
    i am infact using OS 6 Blackberry Torch
    07-23-13 02:22 PM
  21. Viber's Avatar
    The latest version of Viber can always be found in AppWorld, or in our official HelpDesk, at: http://helpme.viber.com/index.php?/K...m-the-appworld
    07-24-13 06:48 AM
  22. Khalid Mohidin's Avatar
    When i try to call i try to call my friend with my ipod touch, who has a blackberry torch, i get a pop up that says "currently, this user cannot be called using viber" plz help
    07-25-13 01:16 PM
  23. Viber's Avatar
    When i try to call i try to call my friend with my ipod touch, who has a blackberry torch, i get a pop up that says "currently, this user cannot be called using viber" plz help
    That user probably has a device or BBOS version that does not support our calling version. You can see the full list of compatible devices and OS versions here: Is your BlackBerry supported with Viber (system requirements)?
    07-27-13 05:49 AM
  24. Serena Snella's Avatar
    ciao a tutti ho un blackberry 9800 ma nn riesco a chiamare con viber, riesco a mandare solo sms , ho aggiornato pi� volte viber ma niente , nn mi da neanche la finestra per comporre il numero ........sapete qlc?????????aiuto??!!!!!!!!: Rolleyes:
    11-06-13 03:12 AM
  25. Viber's Avatar
    Hi,

    First, please make sure that your device and operating system version is compatible with our call service. You can find the list here: Is your BlackBerry supported with Viber (system requirements)?

    Also, please make sure you have the latest version of Viber installed.

    ================

    Ciao,

    In primo luogo, si prega di assicurarsi che il dispositivo e la versione del sistema operativo � compatibile con il nostro servizio di chiamata. � possibile trovare l'elenco qui:

    Inoltre, si prega di assicurarsi di avere l'ultima versione di Viber installato.
    11-07-13 08:07 AM
30 12

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