03-14-15 06:23 PM
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  1. outlooker's Avatar
    outlooker
    BlackBerry won't let me download apps that I PAID for already! I bought them, BlackBerry World says I already purchased it, but then when I try to download it says I have to purchase it. This is pathetic from BlackBerry's side!

    BlackBerry stole my paid apps!-img_20150313_094720.png
    BlackBerry stole my paid apps!-img_20150313_094725.png
    I paid for this too:
    Attachment 340821
    03-13-15 09:52 AM
  2. FrankIAm's Avatar
    FrankIAm
    Have you tried a reboot or simply refreshing BBW?
    03-13-15 09:55 AM
  3. Dunt Dunt Dunt's Avatar
    Dunt Dunt Dunt
    Q&A Team
    Have you contacted support?

    I had a problem once and they fixed it with 24 hours. Also make sure to "Refresh BlackBerry World" - under general settings.
    03-13-15 09:57 AM
  4. outlooker's Avatar
    outlooker
    Just refreshed BlackBerry World. It still has the same problem

    Posted via CB10
    03-13-15 09:59 AM
  5. rthonpm's Avatar
    rthonpm
    Trusted Member
    Are you just going to the app itself to try and re-install, or are you going under the Available tab in the My World section? The Available tab should list all of your paid apps and allow you to download them again, as well as any app that you've previously downloaded.
    03-13-15 10:04 AM
  6. outlooker's Avatar
    outlooker
    I am trying to reinstall from the "Available" tab in My World.

    Posted via CB10
    03-13-15 10:05 AM
  7. Craigash's Avatar
    Craigash
    Originally Posted by outlooker
    I am trying to reinstall from the "Available" tab in My World.

    Posted via CB10
    Have you tried going through BlackBerry World on a PC. When you login, it will show you your Purchase History, if the paid Apps are there then you'll to download them. When you click download, it sends it to the phone. It may send a different message where you can install the Apps.



    Posted via CB10
    03-13-15 10:16 AM
  8. lactose's Avatar
    lactose
    When I am king, any company that does this will be required to apologize and offer a gift certificate. I just saw all my purchased YouTube Moonshiners episodes disappears.
    Last edited by lactose; 03-13-15 at 10:34 AM. Reason: typo
    03-13-15 10:33 AM
  9. Thunderbuck's Avatar
    Thunderbuck
    Retired Moderator
    It is a technical error. It's fixable.

    All BlackBerry "owes" you is the quick restoration of your apps once you've made them aware there's a problem.

    iTunes has the same issue, and won't give you free credit. Neither will Google Play.

    Posted from CB10 on my classy Passport--TBUCK64
    habs_fan likes this.
    03-13-15 10:37 AM
  10. outlooker's Avatar
    outlooker
    Who should I contact to fix this issue?

    Posted via CB10
    03-13-15 02:05 PM
  11. tfp's Avatar
    tfp
    It's really weird because this app is part of their "March Giveaway" and is free right now :s

    Posted via CB10
    03-13-15 02:05 PM
  12. Alain_A's Avatar
    Alain_A
    Originally Posted by outlooker
    I am trying to reinstall from the "Available" tab in My World.

    Posted via CB10
    yeah, that is where you have to go to reload it.
    03-13-15 02:28 PM
  13. outlooker's Avatar
    outlooker
    Originally Posted by Alain_A
    yeah, that is where you have to go to reload it.
    That's where the screen shots are from, it won't let me download even from there

    Posted via CB10
    03-13-15 06:06 PM
  14. jly.public's Avatar
    jly.public
    Blackberry needs a dedicated line for free tech support. They need to start pleasing their very small base of customers. I need my BBRY shares to make some good returns.
    outlooker likes this.
    03-13-15 06:09 PM
  15. Alain_A's Avatar
    Alain_A
    Originally Posted by outlooker
    That's where the screen shots are from, it won't let me download even from there

    Posted via CB10
    what about what was said in post #7??? Did you look into it?
    03-13-15 06:23 PM
  16. FrankIAm's Avatar
    FrankIAm
    Have you tried to just press the download button from the available apps screen? Just tap the arrow, don't open the app's listing. Just an idea.
    03-14-15 12:52 AM
  17. outlooker's Avatar
    outlooker
    Originally Posted by FrankIAm
    Have you tried to just press the download button from the available apps screen? Just tap the arrow, don't open the app's listing. Just an idea.
    Tried that too. I will try what was in post number 7 and post here if it worked.

    Posted via CB10
    03-14-15 06:11 PM
  18. Cozz4ever's Avatar
    Cozz4ever
    Log out of bbw then log in again

    Posted via CB10
    03-14-15 06:23 PM
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