BlackBerry Smartphone Driver Fail

I posted this in the desktop manager thread but got no answers.

I have a PlayBook, Zed10, 9810, 9300 and 8900 that all do not connect to desktop manager of bblink. It always fails at the Installing BlackBerry Smartphone Driver.

Does BBLink install but the drivers just fail? If so, uninstall BBLink cleanly and start fresh with it.

BBlink installed fine its just the drivers fail when I plug the phone in

firewall/ antivirus not allowing intall??? just a thought...

Never thought to try that. I'll check when I get home

Yup, can't connect it to my computer either (running win 8)

Originally Posted by BriniaSona

Never thought to try that. I'll check when I get home

ok,,,sometimes my firewall/antivirus will pop up in the background underneath everything asking permission to do whatever,,, it doesn't happen often,,, usually only when i am going to run something new, (i.e. BB Link), or when one of my existing programs adds an update that installs big changes to the operation of it that is unfamiliar...

i keep pressing dismiss when i plug it in. Not doing it until i have to

Have you tried the official support forums?

BlackBerry� Z10 - BlackBerry Support Community Forums

Windows 8 you might need to disable the UAC completely... Turning the UAC all the way down dosnt do it like in Win 7.. In Win 8 u have to edit the registry key for the UAC... I can find the exact key for you tomorrow.. That may help

Hmm, i'll try installing link aain, oh and i dont use 8 at all, 8 sucks. no games work properly for it.

fixed, thank you guys :D:D

Originally Posted by BriniaSona

fixed, thank you guys :D:D

how did you fix? i can't manage to mount my playbook or my z10 on my laptop.

Un installed in safe mode, reset the computer and then installed and it all works fine.

How do you uninstall in safe mode. I tried to uninstall Blackberry Link in safe mode, and got a message that it couldn't be done in safe mode. (Windows 7)
Uninstalled Blackberry Link. Reinstalled. Same issues. Blackberry Smartphone Driver Failed. Blackberry Device installed.
Subsequently, I can sync all media between computer and device, but cannot backup my Z10.
Any suggestions?

this phone sucks for connecting it to a pc and getting a simple file off. Aside from the playbook and the zed10 all other bb devices were, plug in, instll driver Go. this oneis always drivers failing, network acess denied, and the crappiest thing ever. AWESOME phone, craptastic computer connectivity. but i guess that's why people are pushing media drop boxes like religion, yeah, because I really want to upload dirty pictures and unique artwork to someone elses servers...

Anyone know where to manually download the drivers so i can actually put stuff on this thing.