1. katiestarburst's Avatar
    I just bought a Pearl from T-Mobile. I have it set to keep messages "forever", but three times since I've had this phone I've unlocked it to find that all of my texts are gone and my call log is deleted.
    Anyone know why this is happening? It's very, very frustrating.

    EDIT: I have tons of free memory- 7,324,060 bytes- so I don't think the problem is running out of memory.
    Last edited by katiestarburst; 07-22-09 at 02:53 PM.
    07-22-09 02:48 PM
  2. clittle0781's Avatar
    I had that problem with the 8310 I had...go under options--status and check your free memory...if that is starting to get low or is at 0 it will delete your call logs and texts
    07-22-09 02:51 PM
  3. katiestarburst's Avatar
    Nope, I have tons of free memory bc the phone is brand new, so that's not the problem
    07-22-09 02:52 PM
  4. Reparkable's Avatar
    Have you tried a battery pull?

    Posted from my CrackBerry at wapforums.crackberry.com
    Last edited by Reparkable; 07-22-09 at 02:55 PM.
    07-22-09 02:52 PM
  5. Reed McLay's Avatar
    If your memory is full, that will happen.

    It has happened to nearly all of us, the cure is to set it up correctly and remove the samples to free up workspace.

    07-22-09 02:54 PM
  6. katiestarburst's Avatar
    It says I have 7,324,060 bytes free. That's a lot, yeah? I have a 4gb micro SD that I keep all pictures & music on, so my texts are pretty much the only thing on the actual phone memory.

    How do I remove samples?
    07-22-09 02:55 PM
  7. Reparkable's Avatar
    Just because the phone is new doesn't mean there's a lot of file free memory. Just curious, what is your file free memory?

    Posted from my CrackBerry at wapforums.crackberry.com
    07-22-09 02:56 PM
  8. alleycat0124's Avatar
    Memory is "used" when running applications.
    Although the phone is new, it may still be low on memory even after a very short period.
    There are methods of optimizing memory usage, and ensuring that the memory of your device doesn't get low quickly; for example, always closing out of applications when you're done with them.
    It's also advisable to store all of your pics, music and ringtones on a memory card rather than on the device memory.

    Try performing the memory optimization procedure and see if that helps.

    Hope this helps.
    07-22-09 02:58 PM
  9. Reparkable's Avatar
    There's your problem. I've heard you need a minimum of 12mb of file free memory. You only have 7! Don't assume because the phone is new you have lots of memory.

    Posted from my CrackBerry at wapforums.crackberry.com
    07-22-09 02:58 PM
  10. katiestarburst's Avatar
    Just curious, what is your file free memory?
    I have 7,324,060 bytes free.
    07-22-09 02:58 PM
  11. katiestarburst's Avatar
    Thank you everyone for your help.
    Now...how do I go about freeing up memory?
    07-22-09 02:59 PM
  12. alleycat0124's Avatar
    I have 7,324,060 bytes free.
    That's a bit low. You want around 12,000,000 bytes free.

    Look above for the link Reed (and I) posted. Follow those instructions. It will help.
    07-22-09 03:01 PM
  13. Reed McLay's Avatar
    Posts #5 & 8 have the link you are looking for.
    07-22-09 03:02 PM