BlackBerry Protect is ridiculously ineffective on my Z30.

First of all, my Z30 has LTE and is connected to high-speed Wi-Fi. My location services are turned on as well.

Attachment 364434

I tried locating my phone and ringing it from my PC. It just doesn't work. It claims that it can't get a signal. Well, my phone has five bars of LTE and Wi-Fi, what the heck signal does it want? I'm sure not if anyone else has this problem, but BlackBerry protect just plain doesn't work for me. I tried multiple times. Does anyone have a solution? I tried switching off Wi-Fi and it wouldn't work on LTE either. I don't know what to do. I'm on 10.3.2

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I just was there on my phone. No issue. Is protect on, on your phone?

Originally Posted by kbz1960

I just was there on my phone. No issue. Is protect on, on your phone?

Yes, it's on.

Originally Posted by outlooker

First of all, my Z30 has LTE and is connected to high-speed Wi-Fi. My location services are turned on as well.

Attachment 364434

I tried locating my phone and ringing it from my PC. It just doesn't work. It claims that it can't get a signal. Well, my phone has five bars of LTE and Wi-Fi, what the heck signal does it want? I'm sure not if anyone else has this problem, but BlackBerry protect just plain doesn't work for me. I tried multiple times. Does anyone have a solution? I tried switching off Wi-Fi and it wouldn't work on LTE either. I don't know what to do. I'm on 10.3.2

Attachment 364436

Attachment 364437

Are you sure it's not complaining that your sound profile is off? It did locate it within last minute according to your screenshot.

Sounds like the bug might be device sound profile overrides Protect sound alert.

Posted via CB10

That shouldn't be the case since BlackBerry Protect overrides sound profiles. My profile is "phone calls only".

Posted via CB10

I did the play a sound but it wasn't communicating. I restarted my phone and after the bb symbol came back on it played the sound.

Originally Posted by kbz1960

I did the play a sound but it wasn't communicating. I restarted my phone and after the bb symbol came back on it played the sound.

Glitches can happen. Try couple more times to see whether it's an ongoing bug, and let us know... :-)

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