1. Quietude's Avatar
    Half day ago, my family member blackberry os10 phone stopped working. Pushing the on button or swiping up, nothing happened, just a blank screen. Plugged to electric socket, screen came alive. That was it. You couldn't operate the phone. Battery power indicated good charge.
    Fast foward half day later, yes exactly, the same thing happened to my blackberry os10 phone. Phone is dead now.
    01-09-17 04:36 PM
  2. glwerry's Avatar
    It sounds like possibly a hardware issue.
    One alternative would be to let the battery die (or pull the battery if possible), to force the hard reset.

    It would also be helpful to know what kind of a phone you have.

    I know that I had trouble periodically with my Classic where I tried to restart it and it seemed to get caught in a loop where I had to repeatedly re-set the phone in order to finally get it to restart, so keep trying.
    01-09-17 04:41 PM
  3. Quietude's Avatar
    It never happened to us before, ever! To happen on two separate model phones on the same day is unbelievable. I am using the passport.
    01-09-17 04:51 PM
  4. glwerry's Avatar
    Did you recently update BB10? Any other changes?

    Did you perhaps have a power surge in the house?

    I agree that it's weird that both phones would die on the same day, but it could happen.
    The power issue I described is with a Classic, not a Passport, but it could be the same issue.
    01-09-17 05:55 PM
  5. dangerousfen's Avatar
    Hey, it's not Halloween is it?

    Spooky.

    "Z30 STA100-2 UK" 10.3.2.2876
    01-09-17 06:59 PM
  6. qwerty4ever's Avatar
    It never happened to us before, ever! To happen on two separate model phones on the same day is unbelievable. I am using the passport.
    Contact your wireless Carrier for technical support.
    01-09-17 08:52 PM
  7. YesAndNo's Avatar
    Are u using the right charger..?

    Posted via CB10
    01-11-17 04:49 PM
  8. macterp's Avatar
    Take out the battery, then wait few minutes put it back and that should reset it. Unless something changed with the OS

    Posted via CB10
    01-11-17 07:44 PM
  9. Quietude's Avatar
    Both phones managed to come back alive. I had to long press the ON button much longer than usual.
    01-12-17 03:22 AM

Similar Threads

  1. Vice city cleo for blackberry
    By watchdogs747 in forum More for your BlackBerry 10 Phone!
    Replies: 9
    Last Post: 04-11-17, 05:43 AM
  2. is BlackBerry Priv Sim slot & BlackBerry Q10 Slot are same
    By Sanny Ramadugu Sandeep in forum BlackBerry Priv
    Replies: 4
    Last Post: 01-11-17, 03:36 AM
  3. Blackberry priv mic location
    By svoisin in forum BlackBerry Priv
    Replies: 2
    Last Post: 01-09-17, 04:13 PM
  4. BerryFlow Upstream Podcast - CES 2017, BlackBerry Mercury, BlackBerry QNX
    By CrackBerry News in forum CrackBerry.com News Discussion & Contests
    Replies: 0
    Last Post: 01-09-17, 02:51 PM
  5. Isn't the iPhone SE VKB more cramped than the Priv PKB
    By BlackBerry of Doom in forum BlackBerry Priv
    Replies: 4
    Last Post: 01-09-17, 02:43 PM
LINK TO POST COPIED TO CLIPBOARD