Blackberry finally learning to give good customer service.
Since my Priv, owned less than a year, it is still under warranty, I contacted customer service about clicky display and they asked me to show evidence of the issue, which I did by sending them a video. I also told them that the sides were damaged by the defective hard case they sold us during the launch which at that time they rectified by sending us replacement cases. After reviewing my video, they transferred me to "repair" department where a nice lady told me that they would ship me by fedex a brand new unit which in turn I would use the same box and return label to ship back my old unit.
This is the first time I have ever heard of blackberry doing this since they usually require you to send your old unit first and you had to print their label and ship it to the US and deal with customs. This is a very bad way of treating your remaining loyal customers since we all need our phones at all times!
I will get my replacement tomorrow, hopefully there is no clicky display anylonger or any surprise problems.